02-13-2017
11:44
- last edited on
08-20-2020
18:17
by
MatthewFitbit
02-13-2017
11:44
- last edited on
08-20-2020
18:17
by
MatthewFitbit
I have recently got an alta as had problems with my charge feeling very let down by all of this now my alta had died when charge is so hot to touch and nothing works tried resetting leaving it which I can't as the smell of burning is terrible. I am in a lot of challenges and could literally cry! It makes me do so much more. I'm now worried as this could be a major fault
Answered! Go to the Best Answer.
03-17-2017 13:50
03-17-2017 13:50
Hi there @amykd!
I've been in contact with Support and I've notice that they're already handling your case, please let me know the outcome.
Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
Catch you later!
02-13-2017 14:39
02-13-2017 14:39
Please Contact Support
http://help.fitbit.com/?cu=1
Do not plug it in anywhere. Just leave it alone
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-14-2017 08:19
02-14-2017 08:19
Thanks for visiting the Community @J9morton!
This is pretty weird let me help you out. As a friendly reminder we don't recommend leaving the trackers charging overnight I recommend checking the charging best practices and contact the Support Team as @WendyB mentioned.
Keep me posted!
02-14-2017 08:38
02-14-2017 08:38
02-15-2017 06:14
02-15-2017 06:14
Hey there @J9morton!
Thanks for the update, I'm happy to hear that you're getting back on track. 🙂 Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
See you around!
03-16-2017 21:38
03-16-2017 21:38
My Alta just suddenly got hot tonight on my wrist, so I took it off and it was dead! It won't recharge either! If I plug it in, it gets very hot again!
03-17-2017 13:50
03-17-2017 13:50
Hi there @amykd!
I've been in contact with Support and I've notice that they're already handling your case, please let me know the outcome.
Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
Catch you later!
08-25-2017 03:11
08-25-2017 03:11
This is exactly what has happened to mine, just last night! I plugged it in for about an hour - took it off the charger to go to bed, and it was super, super hot. I have left it unplugged to cool down but it won't switch on at all now... any suggestions for who to ask from Fitbit?
08-25-2017 04:17
08-25-2017 04:17
Call the customer service number! They're very accommodating! I just received my second replacement in the mail from that very same thing happening!
08-25-2017 04:40
08-25-2017 04:40
Thank you!
08-25-2017 05:07
08-25-2017 05:07
09-04-2017 13:21
09-04-2017 13:21
Hi,
This same thing has just happened to me today, so hot it nearly burned my skin. What fixed the problem for you?
Thank you,
Jolene
09-04-2017 14:04
09-04-2017 14:04
Call Fitbit customer service asap! If yours got really burning hot, it's probably defective and you'll need s new one. If yours is under warranty, they will more than likely send you out a new one. This is happened to mine twice within the first year. I've never been disappointed with their customer service. Good luck!
09-04-2017 14:27
09-04-2017 14:27
Thank you so much for your quick response and help. I will contact customer service.
02-07-2018 14:46
02-07-2018 14:46
Same thing has just happened to mine, sooo annoying. Gets red hot when charging but doesn't hold the charge, been fine up until tonight
03-28-2018 10:13
03-28-2018 10:13
My Fitbit got extremely hot when I attempted to charge it. It was only plugged in for a few minutes. The charge icon never came in when I originally plugged it in. It died immediately after plugging in
03-29-2018 04:35
03-29-2018 04:35
This happened to mine, too. I let it "rest" for a while and tried to restart it. The screen works as long as it it plugged into the charger, but doesn't if it is disconnected. I've contacted customer support but any help is appreciated. Thanks!
04-08-2018 19:04
04-08-2018 19:04
This happened to my alta tonight. It got hot charging also. I tried to reset it but wouldn't work. Called customer support and they are going to send me a fedex label to return. Hopefully it is to be replaced. Very frustrated. Only had for one year.
05-30-2018 12:13
05-30-2018 12:13
My Alta is doing the same thing what do I do?
08-12-2018 08:32
08-12-2018 08:32
EXACTLY , Is this a known issue with Altas? What did you do to receive attention ?