03-10-2016
10:23
- last edited on
08-20-2020
18:43
by
MatthewFitbit
03-10-2016
10:23
- last edited on
08-20-2020
18:43
by
MatthewFitbit
So you've got yourself an Alta and are wondering "where's the button?" Check out how to interact with Alta!
You have 2 options to view the time on your Alta.
To view your daily stats just use Quick View to bring up your clock and then single tap the Alta where the band and tracker meet (as seen in image below) to toggle between your steps, distance, calories burned and Active Minutes stats.
Alother way to do this is to double tap on the Alta to bring up the clock and then single tap the Alta where the band and tracker meet to toggle between stats.
With a bit of practice, you'll find the best way to tap on your Alta. We advise aiming toward the bottom of its display, and not tapping too hard or too softly. You shouldn't have to hit it with any significant pressure, but you should feel the tap lightly on your wrist.
Make sure to give your device time to react - you shouldn't ever be tapping more than once or twice per second, and may need to pause a moment after your tap before you see the device react. If you're having trouble, try slowing down your taps.
Video below:
03-26-2016
01:10
- last edited on
03-28-2016
11:26
by
ErickFitbit
03-26-2016
01:10
- last edited on
03-28-2016
11:26
by
ErickFitbit
Stephanie,
After trying everyone's suggestions in this thread, yours seems to work 100% of the time. Thank you, thank you.
All,
Stephanie_S is correct. If your taps are on the side of the display where the display meets the band, it works flawlessly, at least for me, with gentle taps instead of having to thump it. It's as though the tracker needs to be pushed parallel with your arm, not against your wrist.
Moderator edit: format
03-26-2016 05:15
03-26-2016 05:15
03-26-2016 12:02
03-26-2016 12:02
03-28-2016 08:55
03-28-2016 08:55
03-28-2016 11:32
03-28-2016 11:32
@Jalmaguer The Alta does not illuminate on it's own while on the wrist without and user interaction. In order to view your notifications, check out the instructions here.
@Penquinlady Try to thump it instead of lightly tapping where the band meets the tracker. Let me know if that helps.
03-28-2016 12:47
03-28-2016 12:47
03-28-2016 12:55
03-28-2016 12:55
@Penquinlady So once you see the date and time after a double-tap, single-tap it to scroll through your steps, distance, calories burned, and Active Minutes.
03-28-2016 20:14
03-28-2016 20:14
03-28-2016 23:53
03-28-2016 23:53
03-29-2016 12:29
03-29-2016 12:29
@Katlan I advise aiming toward the bottom of the display, and not tapping too hard or too softly to view the display. The other option is to use Quick View and then single tapping to scroll through your statistics.
As for the update, I suggest restarting the Alta and then trying the update once again. That should allow you to complete the update.
@Karlyn_N You might benefit from restarting the Alta and then giving the tapping and Quick view gestures outlined here another shot. Let me know if that helps.
03-29-2016 18:18
03-29-2016 18:18
This was VERY helpful. I was having a hard time with mine (I just got it today) and figured I'd come here to see what the experts say. When tapping where indicated, now it works perfectly every time!!!
Thanks for the great advice.
03-30-2016 16:40
03-30-2016 16:40
@Lrob1968 Congrats on the new Alta! It's always great to hear when the suggestions here help out! Thanks for sharing your experience with me.
03-31-2016 22:32
03-31-2016 22:32
04-04-2016 07:25
04-04-2016 07:25
it is a very gentle tap... where the wrist band and face connect. remeber, gentle
04-04-2016 07:27
04-04-2016 07:27
you may want to reset it. I've read that this resolves any issue. the reset button is on the charger, nearest the plug... small black circle, look close, I almost didnt see it.
04-04-2016 08:29
04-04-2016 08:29
04-04-2016
13:29
- last edited on
04-06-2016
12:40
by
ErickFitbit
04-04-2016
13:29
- last edited on
04-06-2016
12:40
by
ErickFitbit
I had the same issue with my new Alta screen just saying "www.fitbit.com/setup" and trying to add it to my phone app. Used my computer to add it and did the update. I was able to finally get it to sync with my phone afterwards.
Good luck
Moderator edit: format
04-04-2016 18:09
04-04-2016 18:09
04-04-2016 18:43
04-04-2016 18:43
04-04-2016 19:33
04-04-2016 19:33