Alta HR Suddenly Stopped Working

[aellis26]

I bought my Fitbit Alta HR March 28, 2018 and on Sunday (April 21, 2019) when it was half-charged it just died and won't turn back on.  

I tried using the reset button (pushing three times) but to no avail.  Help?!? 

[LynnetteRB]

I've charged it for the second time ... In 30 minutes or so, it's dead.
Ordering a new FitBit Inspire (replaced the FitBit One). (sigh)

They should last much longer than 12-18 months.

Moderator edit: personal info removed

[debmed13]

I just purchased a fitbit flex. Lot less money and you are right I agree they should all last longer for the price.

Update:

I just threw it in the garbage. They are so expensive and they last maybe 12-18 months I have other things I can do with the almost 200.  Good luck. 

They should last for more than 12-18 months. They are so expensive, I have more important things to do with 200. They won't help you if it is even one day over the year.

Moderator edit: merged replies

[LynnetteRB]

I decided the $69 Inspire was the way to go - less $$, wrist or clip
options, likely to last longer than Alta HR!

Moderator edit: personal info removed

[Lhg123]

My Alta hr screen started vibrating and the display became very weak then it went blank.

tried restarting it three times the screen is still blank and unresponsive. Now what to I do I do 

[LynnetteRB]

Ugh. sounds like it might be dead.
I hope FitBit contacts you. If it is in warranty period (1 year), they
will replace it (I hope!)

I just ordered a FitBit Inspire with both wrist and clip-on options.

Good luck.
-Lynnette

[Lhg123]

Thanks! It is no longer under warranty 😥

Sent from my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community @LynnetteRB @cmptcp @Lhg123. It's nice to see you around @debmed13. I am sorry for the delayed response. 

@LynnetteRB I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Alta HR and the steps you've tried to resolve it. I'm sorry to hear about your experience and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I am glad to hear you've ordered a new Fitbit Inspire and hope you continue enjoying the Fitbit experience and working on your goals. 

@cmptcp thank you for joining the conversation and sharing that you're experiencing the same issue. I appreciate your efforts and recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

@debmed13 I totally understand how you are feeling and appreciate your feedback, we're constantly working on improving our devices and user experiences. I hope you will enjoy your new Fitbit Flex without any issues. 

@Lhg123 I am sorry to hear about the issue with your tracker. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[debmed13]

hPer your message I have not purchased a  fitbit inspire or any other fitbit as they are really over priced for one years usage. 

[LiliyaFitbit]

Thank you for your reply @debmed13. 

I apologize for any confusion. I understand your point, your feedback and comments are greatly appreciated.

I'll be around if you need further assistance. 

[lisamarieo]

My Ulta HR did the same thing last night at 3 am, completely drained a full charge.  I tried the trouble shooting, but it will not take a charge, I just get that exclamation point.  I've had mine a year and a half.  Called Fitbit support, she was not able to assist, sent me an email with discounts off of another Fitbit from their online store.  Went to Best Buy, the guy told me I did good with it lasting as long as it did.  I bought a Charge 3 to replace it.  I'm wondering with all the people that all of a sudden are having a complete drainage issue if Fitbit didn't do something...    

[debmed13]

I wondered the same thing. I have gone with a different thing now also. Sounds a little suspicious to me.

[LiliyaFitbit]

Welcome to the Fitbit Community @lisamarieo. It's nice to see you around @debmed13. I am sorry for the delayed response. 

@lisamarieo thank you for joining the conversation and sharing your experience. Your feedback and comments are greatly appreciated as we're constantly working on improving our devices and user experiences. Thank you for being a Fitbit customer, I hope you continue enjoying your new Charge 3 tracker and working on your goals. 

@debmed13 thank you for your input. 

Let me know if you have any further questions.

[bingomez]

It’s so annoying- I had to buy another one as well. I followed all the troubleshooting recommendations- nothing. For $100+ dollars these should last longer!!!

Best,
Laura

[LiliyaFitbit]

It's nice to see you around @bingomez. 

I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences. I hope you're enjoying your new tracker and the Fitbit experience. 

Keep on stepping. 

[SaraNiaj]

Same thing, got it may 2018, and all of a sudden last week, it shut off and the charge doesnt last for more than a day. Yesterday, it suddenly decided to shut off, i tried restarting it, and keeping it on the charge overnigjt, but it refused to start back up.

Feels like the fitbit is designed to last just enough after the one year warranty before it stops working! Very disappointed!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @SaraNiaj.

Thank you for joining the thread and sharing the details of the issue with your tracker. I appreciate your troubleshooting efforts. I am sorry that you are going through this situation, I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[laura_55066]

But Customer Support has been no help-- they simply thank you for the feedback, apologize for the inconvenience but offer no solution.  I want a working device; I only bought mine 6 months ago and my phone is only 6 months old as well and they synced up just fine until a few weeks ago.  I'll never recommend Fit Bit to anyone after this experience.

[LiliyaFitbit]

Hi @laura_55066, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing your experiencing with Customer Support. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I am sure Customer Support tried to help you in the best possible manner as each case is reviewed individually. I'd suggest to keep communication open with our team, since they have already all the details of the issue and special tools to continue assisting you. 

Let me know if you have any questions.

[laura_55066]

I've already contacted customer support twice and both times was told there was no fix in place as of yet.  It's been 3 weeks since I've been able to sync my device.  And yes, I've done all the troubleshooting that was suggested.  They have to do better than this... I've noticed I'm one of about a hundred people on here having the same issue with no resolution. I'm not going to keep messaging them with the same issue-- they already told me they can't help me but "appreciated my feedback."  

[laura_55066]

@ LiliyaFitbit... I have a LOT of questions. I've messaged with customer support THREE TIMES now.  They tell me "they are aware of the issue and their developers are working on a solution."  That's the answer I've been getting for a MONTH. Yes, I've done all the troubleshooting they've suggested.  Multiple times.  They said they will add my name to the long list of affected users but that there is nothing more they can do. But I can't get a refund, either... because I purchased it on Amazon via a private seller and it's been longer than 45 days. $90 is way too much to spend on something that'll stop working in only 6 months and when the company won't offer a solution.  This is an absolute joke.  Unacceptable.