help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Altar HR won't sync since Tuesday 😠

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2018 10:25

‎03-01-2018 10:25

Since Tuesday my fitbit altar HR will not sync with my Samsung galaxy J3 tried turning phone off, tried resetting fitbit and still nothing. Now I have tried contacting customer support and it's not working. Seriously getting fed up with this. Is anyone else having the same problem? 

Best Answer
41 REPLIES 41

‎03-01-2018 13:01

‎03-01-2018 13:01

Same problem its time Fitbit sorted the software out.

Best Answer
0 Votes

‎03-02-2018 04:13

‎03-02-2018 04:13

Yes, same problem , Wednesday it stopped .got on line and chatted with a text support

Can not resolve. Getting new one because it was under warranty.only had it for 3 weeks. 

Best Answer
0 Votes

‎03-02-2018 10:46

‎03-02-2018 10:46

I am having exactly same issue and I have tried everything 👎

Best Answer
0 Votes

‎03-03-2018 11:55

In response to Wendy66

‎03-03-2018 11:55

Mine stopped syncing this morning.I also have a J3.

@Wendy66wrote:

I am having exactly same issue and I have tried everything 👎

 

Best Answer
0 Votes

‎03-03-2018 14:09

In response to SunsetRunner

‎03-03-2018 14:09

@SunsetRunnerwrote:

Mine stopped syncing this morning.I also have a J3.

@Wendy66wrote:

I am having exactly same issue and I have tried everything 👎

 

Sa

Best Answer
0 Votes

‎03-03-2018 16:23

‎03-03-2018 16:23

I have had the same problem. I got the Samsung J3 in August,  a week after I got my fitbit as it said it was compatible and it has been up until Tuesday. Since then  it says sync has been scheduled but nothing happens. I am really annoyed as I purchased it as I have been advised to exercise more and reduce weight.  I intend  contacting customer services. Hope we can get it resolved or fitbit should refund us.

Best Answer
0 Votes

‎03-03-2018 23:51

In response to Katieb50

‎03-03-2018 23:51

Mine is still not working either. Spoke to someone on live chat it synced once and the next morning I woke up to see how I slept and what do you knowant it wasn't working again. I am getting so fed up with this now. Sort it out fitbit!!!! 😠



Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎03-04-2018 04:33

In response to HeidiHi09

‎03-04-2018 04:33

My Fitbit Synced with my J3 phone fine last week but not now, my daughter and I both have the same phone and Fitbit Alta and hers sync's ok, I checked the phone and Fitbit app software version the phones are the same but she still has Fitbit version 2.66 and I have 2.67. I can Sync my fitbit with my old S3 with a cracked screen and that has version 2.51, I only downloaded the app to the S3 this week from playstore so why is it different.

Can I go back to a previous software version because the Fitbit software engineers seem do not seem to do any testing.

Best Answer
0 Votes

‎03-04-2018 08:25

‎03-04-2018 08:25

Minestopped syncing yesterday. I'm not happy. 

Best Answer
0 Votes

‎03-04-2018 11:00

In response to MKP44

‎03-04-2018 11:00

Everyone seems to be having the same problem. Mine is still not working now. I think another live chat will be in store for me tomorrow. This has been over a week now!!!.



Sent from my Samsung Galaxy smartphone.
Best Answer

‎03-04-2018 16:29

In response to Funtolive

‎03-04-2018 16:29

I did chat with some customer service.mine was still under warranty
So they ate send a new one to me.
Best Answer
0 Votes

‎03-05-2018 12:20

In response to Clft

‎03-05-2018 12:20

Patience is a virtue.Mine finally sinced today.Good luck with yours.



Sent from my T-Mobile 4G LTE Device
Best Answer
0 Votes

‎03-05-2018 12:24

In response to HeidiHi09

‎03-05-2018 12:24

Mine finally came back today with help from a coworker.Time to keep stepping!



Sent from my T-Mobile 4G LTE Device
Best Answer
0 Votes

‎03-06-2018 01:42

In response to HeidiHi09

‎03-06-2018 01:42

I agree
Best Answer
0 Votes

‎03-06-2018 01:43

In response to SunsetRunner

‎03-06-2018 01:43

Thank you
Best Answer
0 Votes

‎03-06-2018 12:32

In response to KimberlyV

‎03-06-2018 12:32

Mine still won't sync so please keep working on it

Best Answer
0 Votes

‎03-06-2018 15:17

In response to MKP44

‎03-06-2018 15:17

Mine hasn't synced since Feb 23rd .Its not a good sign when I've restarted everything. using a blue Vivo 5r on android 7. only bought the Alta hr back in Jan

Best Answer
0 Votes

‎03-06-2018 15:18

In response to HeidiHi09

‎03-06-2018 15:18

I'm sorry to hear yours is stoll not woking. Mine started again yesterday.
Good luc
Best Answer
0 Votes

‎03-06-2018 18:12

In response to Clft

‎03-06-2018 18:12

Mine started yesterday too😊😊😊


Sent from my T-Mobile 4G LTE Device
Best Answer
0 Votes