Altar HR won't sync since Tuesday 😠

[HeidiHi09]

Since Tuesday my fitbit altar HR will not sync with my Samsung galaxy J3 tried turning phone off, tried resetting fitbit and still nothing. Now I have tried contacting customer support and it's not working. Seriously getting fed up with this. Is anyone else having the same problem? 

[MKP44]

Same problem its time Fitbit sorted the software out.

[KimberlyV]

Yes, same problem , Wednesday it stopped .got on line and chatted with a text support

Can not resolve. Getting new one because it was under warranty.only had it for 3 weeks. 

[Wendy66]

I am having exactly same issue and I have tried everything 👎

[SunsetRunner]

Mine stopped syncing this morning.I also have a J3.

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@Wendy66wrote:

I am having exactly same issue and I have tried everything 👎

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[Katieb50]

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@SunsetRunnerwrote:

Mine stopped syncing this morning.I also have a J3.

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@Wendy66wrote:

I am having exactly same issue and I have tried everything 👎

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Sa

[Funtolive]

I have had the same problem. I got the Samsung J3 in August,  a week after I got my fitbit as it said it was compatible and it has been up until Tuesday. Since then  it says sync has been scheduled but nothing happens. I am really annoyed as I purchased it as I have been advised to exercise more and reduce weight.  I intend  contacting customer services. Hope we can get it resolved or fitbit should refund us.

[HeidiHi09]

Mine is still not working either. Spoke to someone on live chat it synced once and the next morning I woke up to see how I slept and what do you knowant it wasn't working again. I am getting so fed up with this now. Sort it out fitbit!!!! 😠



Sent from my Samsung Galaxy smartphone.

[MKP44]

My Fitbit Synced with my J3 phone fine last week but not now, my daughter and I both have the same phone and Fitbit Alta and hers sync's ok, I checked the phone and Fitbit app software version the phones are the same but she still has Fitbit version 2.66 and I have 2.67. I can Sync my fitbit with my old S3 with a cracked screen and that has version 2.51, I only downloaded the app to the S3 this week from playstore so why is it different.

Can I go back to a previous software version because the Fitbit software engineers seem do not seem to do any testing.

[Clft]

Minestopped syncing yesterday. I'm not happy. 

[HeidiHi09]

Everyone seems to be having the same problem. Mine is still not working now. I think another live chat will be in store for me tomorrow. This has been over a week now!!!.



Sent from my Samsung Galaxy smartphone.

[KimberlyV]

I did chat with some customer service.mine was still under warranty
So they ate send a new one to me.

[SunsetRunner]

Patience is a virtue.Mine finally sinced today.Good luck with yours.



Sent from my T-Mobile 4G LTE Device

[SunsetRunner]

Mine finally came back today with help from a coworker.Time to keep stepping!



Sent from my T-Mobile 4G LTE Device

[KimberlyV]

I agree

[KimberlyV]

Thank you

[MKP44]

Mine still won't sync so please keep working on it

[Annafaith]

Mine hasn't synced since Feb 23rd .Its not a good sign when I've restarted everything. using a blue Vivo 5r on android 7. only bought the Alta hr back in Jan

[Clft]

I'm sorry to hear yours is stoll not woking. Mine started again yesterday.
Good luc

[SunsetRunner]

Mine started yesterday too😊😊😊


Sent from my T-Mobile 4G LTE Device