03-01-2018 10:25
03-01-2018 10:25
Since Tuesday my fitbit altar HR will not sync with my Samsung galaxy J3 tried turning phone off, tried resetting fitbit and still nothing. Now I have tried contacting customer support and it's not working. Seriously getting fed up with this. Is anyone else having the same problem?
03-01-2018 13:01
03-01-2018 13:01
Same problem its time Fitbit sorted the software out.
03-02-2018 04:13
03-02-2018 04:13
Yes, same problem , Wednesday it stopped .got on line and chatted with a text support
Can not resolve. Getting new one because it was under warranty.only had it for 3 weeks.
03-02-2018 10:46
03-02-2018 10:46
I am having exactly same issue and I have tried everything 👎
03-03-2018 11:55
03-03-2018 11:55
Mine stopped syncing this morning.I also have a J3.
@Wendy66wrote:I am having exactly same issue and I have tried everything 👎
03-03-2018 14:09
03-03-2018 14:09
@SunsetRunnerwrote:Mine stopped syncing this morning.I also have a J3.
@Wendy66wrote:I am having exactly same issue and I have tried everything 👎
Sa
03-03-2018 16:23
03-03-2018 16:23
I have had the same problem. I got the Samsung J3 in August, a week after I got my fitbit as it said it was compatible and it has been up until Tuesday. Since then it says sync has been scheduled but nothing happens. I am really annoyed as I purchased it as I have been advised to exercise more and reduce weight. I intend contacting customer services. Hope we can get it resolved or fitbit should refund us.
03-03-2018 23:51
03-03-2018 23:51
03-04-2018 04:33
03-04-2018 04:33
My Fitbit Synced with my J3 phone fine last week but not now, my daughter and I both have the same phone and Fitbit Alta and hers sync's ok, I checked the phone and Fitbit app software version the phones are the same but she still has Fitbit version 2.66 and I have 2.67. I can Sync my fitbit with my old S3 with a cracked screen and that has version 2.51, I only downloaded the app to the S3 this week from playstore so why is it different.
Can I go back to a previous software version because the Fitbit software engineers seem do not seem to do any testing.
03-04-2018 08:25
03-04-2018 08:25
Minestopped syncing yesterday. I'm not happy.
03-04-2018 11:00
03-04-2018 11:00
03-04-2018 16:29
03-04-2018 16:29
03-05-2018 12:20
03-05-2018 12:20
03-05-2018 12:24
03-05-2018 12:24
03-06-2018 01:42
03-06-2018 01:42
03-06-2018 01:43
03-06-2018 01:43
03-06-2018 12:32
03-06-2018 12:32
Mine still won't sync so please keep working on it
03-06-2018 15:17
03-06-2018 15:17
Mine hasn't synced since Feb 23rd .Its not a good sign when I've restarted everything. using a blue Vivo 5r on android 7. only bought the Alta hr back in Jan
03-06-2018 15:18
03-06-2018 15:18
03-06-2018 18:12
03-06-2018 18:12