Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[Palm.login]

Thanks

Sent from my Huawei Mobile

[Dracines]

Thank you. Following* 

[SheWatt]

I agree. Not pie related. Issue happend when the firmware updated. Now i can't even find my device on the list of comparable devices.

[Iasmin]

True, my phone didn't updated to pie and it's not working the sync and now
the app can't reconize the watch too

[SheWatt]

Only problem. This issue is not just a pie issue. I am not using pie and my phone will not update to pie. So something else is causing the problem.

[SheWatt]

And Android 7.0

[Boshell]

Yes I'm not on our either and I'm having these issues of 0 steps and 0 cals
and not syncing properly since the app update, nothing to do with pie for
me...

Evelyn Boshell

[Lwagg]

I've tried all the troubleshooting solutions for syncing my steps and it still not syncing my steps!

[MikeKC]

There may be multiple issues. I haven't done a firmware update since 6.6.4 caused so many issues. I bought a used One that still had 6.6.0 and refuse to update the firmware. My problems started with the Android 9 push last week.

Sent from Yahoo Mail on Android

[Symo-1]

I have had terrible problems too, mine was and is a seeming inability to Sync. It was bad but now almost impossible since downloading the modified new App on both my Mac and Android phone. I phoned up customer support who are sending me a Fitbit dongle, which they assure me will work. I will wait and see!

[KarenCA]

Ever since updating my Pixel 2 to Android 9.0 (Pie) on Sat 8/18/18 my Fitbit Zip won't sync thru bluetooth.   The problem was not limited to the Dashboard tile display. My steps were not updated on the phone app Version 2.76.1 (20213305) or website. I had to install the Fitbit Connect on my computer and use the USB dongle to manually sync.

[SunsetRunner]

please also note that the recommendation to sync diary entries via website is not working either. 

[Mikem777]

Completely un-installing the app, re-installing, and trying to connect with my fitbit did not work.

[3zimms]

Finally! Thank you so much! If I can help with any troubleshooting, please let me know! Android 9 on Google pixel 2xl with Fitbit flex. 

[Mikem777]

For some reason it now connected and is working.  Not sure why or how.

[Ellisco]

Had it working fine for awhile after rebooting  the phone and fitbFit, but an hour later it's out again... 

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[MisterShark]

The software devs better clear this up before the Charge 3 release or potential buyers, especially shoppers that would be new to fitness trackers, will likely think twice when considering a Fitbit device.

There must be a reason for not simply putting the older version up on Google Play (the version that worked fine across the boards) to replace these newer partially-functional versions, but I can't see it.

[PyrotecNick]

I have been able to get my flex to sync by uninstalling the app, re-installing, plugging in my fitbit and then rebooting it.  However that sync only lasts a few minutes and then it is unable to communicate again.

[MikeKC]

I've been about to sync regularly after rebooting my One. The connection seems to last for 10 minutes or so, then drops. It's not convenient, but it's a work around.

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Ellisco.

Thanks for sharing your experience and that you managed to sync with your laptop. 

As mentioned above, please know that this has been escalated to our team and it is being looked into. We appreciate your patience and understanding on the matter.

Thanks for your patience and feel free to reach out if there is anything else you need help with.