Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[gailmerc]

It has now been 4 days since my Versa 2 has received any texts, calls or emails.  When will this issue be resolved?

[MichelleM4]

Is it fixed yet? I tried what you suggested and...

- turn bluetooth off/on

-restart phone

- deleted and re-installed app

- on Fitbit settings, installed a new device

The phone and Fitbit are connecting, because it shows the 4 digit code to connect them. Unfortunately, all it does from there is "attempting to connect". Please advise 

[Vicde]

Hi Matt, My phone is showing what you have written about and has been for awhile. I'm confused though as my phone is and iphone so I don't know why I would be having problems. Should I remove the app and reload? I'm concerned about doing that though as I don't want anything to get screwed up with the continuity of everything showing in my Fitbit. What do you think? Lastly, I don't know how to force quit the app if that's something you would want me to do.

[denisefrmn]

When is this issue going to be fixed ? Been an issue for weeks now

[denisefrmn]

Hi, if you remove the app and reload it, you shouldn’t lose your data but to be honest I’ve done this several times and it doesn’t work

Sent from my iPhone

[hd16]

I have tried forcing stop for Bluetooth and Fitbit apps, restarted my phone, rebooted my Inspire 2.

My only consolation at the moment is that other people are also experiencing problems.

I have used cheap alternative activity trackers for the last few years and had no problems, I spent a lot of money buying this Fitbit and have had problems most weeks with syncing and now nothing for several days - not impressed at all

[Simonloveday619]

It's still not working at all... tried reinstalling, tried force quitting, tried sitting screaming obscenities at it... seriously for the amount you pay for a fitbit you'd expect the tech guys to be on top of this... bad enough that it's advertised big over here as revolutionary cause of fitbit pay then there's only 1 compatible high Street bank in the UK (santander) so it's useless.

[Lissid1993]

My notifications haven't been coming through for the last 2 days, can anyone shed light on this?? I've tried EVERYTHING!! Thanks 

[Firechick66]

Just recd this as a bday gift. It worked 1st 2 days, on day 3 notifications stopped (day 2 was a bit iffy on cardio but mostly worked.) Day 3 no exercise notifications, cardio not measured when I was exercising etc.

Looks like we will be returning, this looks like a chronic problem! Very disappointed, I really wanted this to work out. No pun intended

[Simonloveday619]

It's funny, wife's got an inspire hr & hers works perfect... I got the charge 3 special edition & its never worked properly.

[Sophieee]

When is this likely to be resolved? It has been an issue for several days now

[lammerpants]

After 4 days, it appears I've finally found a solution for the notifications that worked for me on my Versa 3, shout out to @GigiDuru who originally posted it here:

https://community.fitbit.com/t5/Versa-3/Announcing-Versa-3-Firmware-Update-OS-5-2-128-5-38/m-p/48792...

Go to your device notifications and DISABLE "Enable Transliterations".

My notifications started working instantly.

🤞this works for others. 

[bumbleklutz]

This is what worked for me. Hopefully it may help others, but as always your mileage may vary.

1.  Remove your fitbit from the app.

2. Uninstall the app.

3. Restart BOTH your phone and your fitbit.

4. Reinstall the fitbit app on your phone.

5. Setup your fitbit as a new device.  If fitbit asks for permissions on your phone allow all of them.  If fitbit asks to use location services "all of the time"       allow this as well.  Note that this may open a new page on your phone to allow fitbit to use location services "all the time".

6. Allow setup to complete and setup your notifications.  

7. Near the bottom of the notifications settings is a toggle labeled "enable transliteration".  Set this to off.

After following this procedure syncing and notifications have been working reliably for me for over two days.  For information purposes I am using a fitbit sense and samsung note 20 ultra on android 11.

Hopefully this will help some others get things working until fitbit releases an update to the app that fixes this issue.

[lighthouse2014h]

I had to re download as if it was a new Fitbit !! Everything works now even
my sync.

[treatt]

i removed by charge 4 then uninstalled & reinstalled app still nothing on my android. It will find the device when setting up but is stuck at connecting. give 3 options to correct & none work. Frustrating considering I just purchased less than a week ago to replace my charge 3 that quit after 18mon

[FreefallingG]

I contacted support through the app and was told to uninstall the app, that
did nothing so then they asked me to do a hard reset of my versa 2 and that
didn't work either. They checked my warranty status and I was still under
warranty (got it for Christmas) so they sent me a label to return it and
said they will replace it. We shall see. I actually was able to speak
with 3 representatives thru the app and they were as helpful as I
expected.

[anarcie]

Worked! Thank you!!!!

[Pinkgirl]

When will this bee fixed?

[PurpleRain2021]

This is still not resolved.
Is not limited to Samsung.
My watch is still showing West Coast time. I returned yesterday and FItBit is not synching.
I have an Apple.

Moderator edit: personal info removed

[angelabdiel]

My charge 2 has not been tracking heart rate for days now.  I’ve tried all of the troubleshooting suggestions to no avail.  

Any help offered would be appreciated.