Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[Meenie50]

The update made 0 difference.

[SilviaFitbit]

Hi everyone, 

Thank you for sharing updates on what you're experiencing. Be sure that the latest app version is available to everyone, I'd like you to double check your Play Store for updates available. 

If you're experiencing difficulties with your notifications, make sure they are set up correctly by checking this article How do I get notifications from my phone on my Fitbit device? 

If you unpaired your Fitbit tracker/watch from your account and now are experiencing difficulties adding it back, follow this troubleshooting. 

If you're still experiencing syncing difficulties, let me know if you're getting any error message while trying to sync. If this syncing troubleshooting has been performed and your Fitbit isn't syncing, get in touch with our Support team. 

As a reminder, if your Fitbit tracker/watch display isn't working, please post your inquiry in the tracker/watch board that you own, this in an effort to keep the forums organized and receive a reply accordingly. 

Hope this helps. 

[lbclt]

Updated app and it still won't sync with Inspire HR

[Lkm62]

My versa has not been syncing in close to a month and I have an iPhone.  The  only thing that’s keeping up with is steps ???

[OllieN]

Is the screen wake affected by this. It hasn't worked in several days

[Discobarbie]

Inspire 2 Android.  Not getting notifications.  Screen does not light up,  does not vibrate, but if I go into notifications it's there.  Not helpful,  have been missing calls and texts for over a week. 

[jwise123]

Finally getting notifications again. After the update was installed  I had to reset my notifications in the app. Hope it stays up and running. 

[jwise123]

Try resetting your notifications, this worked for me. 

[JasonIsFit]

The most recent android update briefly worked for maybe 10 minutes when I tested the notifications. It has since stopped working and has stopped receiving notifications again. Your update did not fix the issue of receiving notifications on my versa 3.

The steps that were taken to try and fix the issue:

Update android app from the Play Store, did nothing

Upair Versa 3/ Versa 3 controls and add Versa 3/ Versa 3 controls back, did nothing

Force quit the android app, did nothing

Clear cache for android app, did nothing

Clear and re-add all app notifications, did nothing

[s46]

me too.....this is not rocket science.....come on...............................

[Truck]

There is an issue with iPhones as well

[Truck]

More: it hasn’t worked for over a week or 2. Why? There was an update a couple days ago I thought might fix it but no such luck. iPhone 10

[kmart8850]

I cannot believe this has not been fixed yet! Why are you having such trouble with Android phones and the Fitbit app??? It worked just fine for five years and now all of a sudden it will not sync! This is unacceptable!

[kmart8850]

my LG G7 phone is a 9.0. The Fitbit app is updated to the newest version. Why is this not working??? I am paying for premium service and have met had a working Fitbit for the last 2 weeks.

Moderator edit: format

[s46]

Yes, unacceptable --
~Sandy

[BHARATPAUL]

It's not working since 4 days.

[Pinkgirl]

its i fix update your app!

--
Kind regards

Moderator edit: personal info removed

[Jetpower]

Good suggestions.  As it happens, this appears to be a server-side issue - mostly with Androids (per reports here) but also with Apple devices.  In my case, the failures have persisted since June 13.  As a veteran IT manager, I'm familiar with such issues - but not with this resolution timeline.

[AlexVln]

Reinstalled, log outed and log in, restart a lot of times, still crashing, 3.43.1 still crashing. Amazing experience 😆

[Jetpower]

Thank you, Matt.  As an FYI, my Flex 2 has failed to connected properly to my Android device since 6/14, delivering only minimal activity reports on that day and - remarkably - today, after a 10-day data blackout.  Don't get too excited, though - it seems to have picked up steps early on both days and then stopped at less than 200.  

The Flex 2 has worked consistently for 3 years until the past 1-2 months, when syncs began intermitting.  Until 6/14, it has always self-resolved, albeit sometimes after reboots of the Flex 2 and/or mobile device.  Today, however, comprehensive efforts - reboots, cold boots and battery pull boots of the device, along with up to three consecutive reboots of the Flex 2, have failed to restore reporting.  I have noticed that the device doesn't necessarily discover the Flex 2 after a reboot.  While the up-to-date Fitbit app attempts to sync upon opening or screen restore, cycling Bluetooth is most often required for the device to "see" the Flex 2.  Sometimes, the device reports "Unable to pair...make sure the Flex 2 is ready to pair," and sometimes it appears to report a successful pairing.

Nevertheless, Fitbit fails to sync.  When looking at Bluetooth again, the Flex 2 is gone. While I imagine your engineers have tested all the scenarios, I hope something in this report might help.