Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[BobbieHoover]

After 3 weeks, mine is finally working (Android). Didn't do anything, I
just started getting texts and phone calls yesterday. Fingers crossed it
is not temporary.

[greywolf21]

There is an option to "reboot/restart" watch as well as trying to do whatever with app, but it isn't working for me either... I do daily app refreshes/updates and it seems that improvements actually decreased usability this time.

[greywolf21]

Turn off wifi(if it is on anyways), location, and Bluetooth functions.... reboot/restart both fitbit and phone... then turn on Bluetooth, location and wifi (that is if you use wifi)... it worked for me... but obviously there are glitches in the update world.. hope that helps.

[Salcut32]

Problem started with update to version for Android (3.43.1).

[Lisa40]

Hello 

No I did not work for me and all my apps are up to date. Now it's tell me I need the app to sync my fitbit which I have on my phone but . It won't read it anymore. And the lines are still across my screen. 

Don't know what to do now.

[munchkin45y]

No.  I updated and have Android 11.  It still does not give me notifications.  It will sync with my phone, but no notifications.  On Thursday I had phone calls coming into it and then by Friday that stopped again.

[EdmundC]

I've been through the same journey, starting with a Charge 2 - back in the old days there were never any issues with recording the data or syncing, the original Fitbit devices were well built and the code was clearly well tested before any changes were made.  These days (using a Charge 4) we see problems all the time with "updates" appearing to create more problems than they solve a lot of times.  I suspect that the original Fitbit devices were designed and coded by people who used them in the original company - it looks like these days the apps and device code is probably written by programmers who never user the devices.

Turning off the Android "auto-update" feature is my solution.

[Truck]

Apple too

Thank you.

Moderator edit: personal info removed

[Lolz77]

Mine is an Apple phone and I’m getting a 403 error

[greywolf21]

Why are you providing your personal information?... it phone numbers?... I
am not sure that is ethical.... please stop.

[Lolz77]

What are you on about? I’m referencing the error code I’m getting as I can’t sync my iPhone with my firbit

[MMuiruri2020]

Now my fitbit won't charge it is literally getting worse everyday. I cant use the device for anything. This is a major bug and flaw that will lead to the company losing alot of customers. Very disappointed with support offering a discount for a new watch while users of various watches are having issues. 

[EdmundC]

If you are using a Charge 4 then reboot the Charge 4 device as well as the phone.

They have moved the Charge 4 reboot access - swipe left twice and select "Settings" then swipe down to the bottom, and when you see "About" swipe down again to get to the "Reboot" option and restart the device.  Restarting both the phone and the Charge 4 has improved all my syncing issues.

[Aviduser7]

I am using iPhone to sync and am having same problem. No matter what I do the body fat won’t show up. It used to work fine and then just quit. 

[Judy-in-MN]

I have a new Sense that I received a couple of days ago.  Initial setup went ok.  And now I have repeated the setup several times because I found "solutions" on this forum that said that might help.  If anything, it is making things worse.  Sense Controls will not stay paired with bluetooth on my Moto G7 pone running Android 10.  Sometimes even Sense refuses to pair.  This is SO agravating!  I re-downloaded the Fitbit app from the Play store.  No improvement. Please fix this!

[kmart8850]

When will these issues be resolved??? Now my Fitbit won't even turn on by
tapping unless it is plugged into the charger. And it is fully charged!!

[BHARATPAUL]

Earlier, I used to own a fitbit versa 1 and it went completely blank after I factory reset the watch like everything stopped working and screen went completely blank and turns out it was a very common problem in these watches and you guys couldn't resolve it because of your incompetence.

And even though I was pretty much scammed because of this "reoccurring issue" of yours, I still stayed loyal to this company and got a versa 2 and now I'm facing this notification problem lately and guess what? it's the very same issue with many people.

I seriously do not get it how can you people ignore these problems when a lot of your customers are facing the same exact problem it's very annoying.

I'm sorry to say this but that's not what a good company who care about their customers would do, this is truly ridiculous.

[Lee9626]

Still not syncing

[SunsetRunner]

I rebooted my charge three many times it made things worse The clock face went dark for two days I left it on the charger finally something shows up and is the Fitbit app and beneath 001 and is not moving I cannot move up or down or go to settings it’s just stuck

Get Outlook for iOS

[Gdbicher]

I got a new Charge 4 for Fathers Day to replace my existing Charge 2, and am having issues activating it with my Windows 10 laptop (not a smart phone). I have been able to install it and go through the set up menus to the end of the set up without issue. However, on the screen of the Charge 4, the display has a message that says I need to download or set up the Fitbit App.   Is there an update for the Windows 10 Fitbit app that I need to download to be able to fully set up my new Charge 4?  I have logged out of the Fitbit app, and restarted my laptop; have tried to forget the Charge 4 and re-set it up, but nothing has changed.   Please help.