Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[DWCL]

Still haven't been able to sync for over a week. Charge 3 device, using a new updated Motorola G30wiht Android 11. Can pair the tracker via bluetooth and 4-digit pin, but "setup takes longer than usual" and inevitably fails.

[GrandmaTeddyBea]

I'm in the same boat. Contacted customer support and all they did was tell
me to do what you did and it didn't work so their idea of fixing it is to
give me a code to get 35% off a new one. I was trying to get the up to date
firmware version and they didn't help me get it. So frustrating.

[CandiFit12345]

That was going to be my next step but I like my charge 3. I don't want to
have to purchase something because fitbit messed up on their end.

[CandiFit12345]

My phone does have the latest operating system and I've followed all of your troubleshooting steps. What is next?? Will my Charge 3 actually ever work again? This is so frustrating that I'm spending so much time on this. 

[Nancybe]

Any development with the iPhone not syncing (since Saturday). Did all the recommended troubleshooting but no luck!

[MuffyY]

doesn't work for me. No sync since 6/25/21

[VCx]

Updated the app to 3.43.1 on 23 Jun. Android version is 9. Charge 3 didn't sync for over a month but synced on 27th Jun. Was working fine till 28 Jun 2356h. Not synced since then. Plz let us know the time by which the glitch can be rectified.

[Walker01]

It appears that the recent update has negated my verses sleep details report.  It provides the same info as if I only slept for 1 or 2 hours with no oxygen variance info.  How do I fix this.   Battery is fully charged, contacts all clean.   Good syncing.   But no detailed report

[Walker01]

Way too long without update?!   How is it going?  My Versa 2 is not working right

[ddheart]

Well, this morning I thought I was seeing progress as my metrics gave data for the fore-missing BR and HRV today but of course now it isn't showing data for skin temp and RHR which is the one metric most important to me.  Again, I restarted my versa and reloaded the app with no data to show.  And yes, I am using the latest app and Im running android 9.  I'm trying to be patient but since I am freakishly attached to being able to see these numbers it is very annoying.

[VCx]

Yes for more than 6 months. But after the app upadate it was working fine for a day but since last night(28 Jun) tracker is not syncing!

[Bobbiegirl1]

Me too. Only had it 24 hours and from what I am reading O might as well return. 

[KatKat11]

As of this morning, appears health metrics (BR, HRV, RHR) are now working in my Inspire HR (Android phone).  RHR was delayed, but eventually populated.  These metrics have always worked for me prior to 6/25...defo was caused by Fitbit software upgrade bug(s) nothing to do with phone type.

[Lisa40]

How much longer will it take for an new update. I am tried,  you give me an update that pretty much ruined my fit bit because it won't work now and the tell me I have to replace it my self. 

It has not worked since June 24 2021 at 7:59 pm. 

[FelipD]

Is this issue still ongoing? I am trying to sync my data on an android device and I am not able to do so. 

Thanks a lot for updating this post.

[TDumas]

Thank you I came to the community just to ask this question.  

[Maddy_C]

My FitBit app is not working because my phone hasn’t updated to Android 8 yet. This is frustrating….

[GrandmaTeddyBea]

Yes the issue is still ongoing. And customer support is not helpful at all.
They just tell you to do everything that people say in here and when it
doesn't work they give you a discount promo code for a new one. It is very
frustrating.

[Eveleigh]

Is this the reason I cannot see my heart rate on the app in my phone?

[Sadie21]

Matt

I agree  my Versa  is no longer syncing   I have tried all their steps several different devices   and bought a USB Dongle to see if I could even get my computer to do up date  still nothing and now  I am unable reinstall   I loved my Versa and it always worked well until the June 19 date  since then the watch time is no longer syncing   I can still use it as a tracker but what the point when the other features are not working.     I am totally unhappy with Fitbit and I should not have to buy a new device if my original Versa was perfect until this June 19 date