06-18-2021 16:54
06-18-2021 16:54
We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution.
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Answered! Go to the Best Answer.
06-29-2021 01:55
06-29-2021 01:55
Still haven't been able to sync for over a week. Charge 3 device, using a new updated Motorola G30wiht Android 11. Can pair the tracker via bluetooth and 4-digit pin, but "setup takes longer than usual" and inevitably fails.
06-29-2021 02:13
06-29-2021 02:13
06-29-2021 02:45
06-29-2021 02:45
06-29-2021 02:52
06-29-2021 02:52
My phone does have the latest operating system and I've followed all of your troubleshooting steps. What is next?? Will my Charge 3 actually ever work again? This is so frustrating that I'm spending so much time on this.
06-29-2021 04:37
06-29-2021 04:37
Any development with the iPhone not syncing (since Saturday). Did all the recommended troubleshooting but no luck!
06-29-2021 05:12
06-29-2021 05:12
doesn't work for me. No sync since 6/25/21
06-29-2021 05:33
06-29-2021 05:33
Updated the app to 3.43.1 on 23 Jun. Android version is 9. Charge 3 didn't sync for over a month but synced on 27th Jun. Was working fine till 28 Jun 2356h. Not synced since then. Plz let us know the time by which the glitch can be rectified.
06-29-2021 06:01
06-29-2021 06:01
It appears that the recent update has negated my verses sleep details report. It provides the same info as if I only slept for 1 or 2 hours with no oxygen variance info. How do I fix this. Battery is fully charged, contacts all clean. Good syncing. But no detailed report
06-29-2021 06:06
06-29-2021 06:06
Way too long without update?! How is it going? My Versa 2 is not working right
06-29-2021 06:51
06-29-2021 06:51
Well, this morning I thought I was seeing progress as my metrics gave data for the fore-missing BR and HRV today but of course now it isn't showing data for skin temp and RHR which is the one metric most important to me. Again, I restarted my versa and reloaded the app with no data to show. And yes, I am using the latest app and Im running android 9. I'm trying to be patient but since I am freakishly attached to being able to see these numbers it is very annoying.
06-29-2021 06:57
06-29-2021 06:57
Yes for more than 6 months. But after the app upadate it was working fine for a day but since last night(28 Jun) tracker is not syncing!
06-29-2021 07:03
06-29-2021 07:03
Me too. Only had it 24 hours and from what I am reading O might as well return.
06-29-2021 07:18
06-29-2021 07:18
As of this morning, appears health metrics (BR, HRV, RHR) are now working in my Inspire HR (Android phone). RHR was delayed, but eventually populated. These metrics have always worked for me prior to 6/25...defo was caused by Fitbit software upgrade bug(s) nothing to do with phone type.
06-29-2021 07:21
06-29-2021 07:21
How much longer will it take for an new update. I am tried, you give me an update that pretty much ruined my fit bit because it won't work now and the tell me I have to replace it my self.
It has not worked since June 24 2021 at 7:59 pm.
06-29-2021 07:55
06-29-2021 07:55
Is this issue still ongoing? I am trying to sync my data on an android device and I am not able to do so.
Thanks a lot for updating this post.
06-29-2021 07:59
06-29-2021 07:59
Thank you I came to the community just to ask this question.
06-29-2021 08:27
06-29-2021 08:27
My FitBit app is not working because my phone hasn’t updated to Android 8 yet. This is frustrating….
06-29-2021 09:25
06-29-2021 09:25
06-29-2021 09:57
06-29-2021 09:57
Is this the reason I cannot see my heart rate on the app in my phone?
06-29-2021 10:21
06-29-2021 10:21
Matt
I agree my Versa is no longer syncing I have tried all their steps several different devices and bought a USB Dongle to see if I could even get my computer to do up date still nothing and now I am unable reinstall I loved my Versa and it always worked well until the June 19 date since then the watch time is no longer syncing I can still use it as a tracker but what the point when the other features are not working. I am totally unhappy with Fitbit and I should not have to buy a new device if my original Versa was perfect until this June 19 date