Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

---

Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[SteveH]

Have a look at the following thread which covers this known bug and where Fitbit are making updates:

https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

[SteveH]

Have a look at the following thread which covers this known bug and where Fitbit are making updates:

https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

[Aimeeryan3]

I tried this is didn't work 

[Donie89]

Thanks Steve! Think I've managed to get it going again. 

[SunsetRunner]

Cheers, Steve!

[MrsHammer]

Hi mine is still crashing on just the exercise function. 

Are there any more updates?

[Mandah5000]

Having the same issues on Versa 2 since last night 

[Tesso1971]

Still crashing for me with charge 3

[Becky551]

This is still happening. What is the fix? 

[Dolphan1969]

Still crashing😞

Daughters i phone app is fine tho. 

[Dolphan1969]

Char.lou

Don't worry, it is usually a very reliable app. From the few issues i have had with Fitbit, once they know of the issue, they sort it out! 

[macker1]

still happening 

[mcdona922]

For everyone still experiencing issues, have you actually tried clearing the cache and data of the app after FitBit announced the fix?  If you tried this last night, or earlier this morning, it wouldn't have made any difference.

[Margreet68]

Wanneer ik meer informatie over een training wil bekijken dan sluit de fitbit-app. Dat gebeurd niet als ik over iets ander meer wil weten, bijvoorbeeld over de slaapgegevens. Dan wordt ik wel goed naar deze informatie geleid en word ik er niet uitgegooid.

[Fitnesshopeful2]

My app is still crashing every time I click on exercise. Tells me I have completed my run but every Tim I try to see it the app closes...

[Maartenvc]

app still crashes (don't know what a few hours is 😉 )

[GeorgianaU]

Exercise function still crashing the app at the moment 

[mcdona922]

@Fitnesshopeful2 This is what I was experiencing last night and earlier this morning.  Have you tried clearing the FitBit app cache and data?  I did this after FitBit announced the fix and it rectified the problem.  If you tried to do this either last night or earlier this morning, chances are it wouldn't have worked 

[GeorgianaU]

how can you do that on the app? 

[mcdona922]

From me previous post.  

You can't  do this in the app, you need to go through your phones settings 

Depending on your phone and Android version it may be slightly different, however you'll want to got to Settings -Apps (Apps and Notifications), then find and select Fitbit.  From here select Storage and Cache. (May just be called storage)  Just clear both the Cache and the Data.  You will then be asked to log in when you open the app.