04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
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04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
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Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.
Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.
To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.
- On your phone, open the Settings app.
- Tap Apps > Fitbit > Storage.
- Tap Clear Data.
- Open the Fitbit app and log in.
- Be sure to accept the requests for your phone to access your location, notifications, and other settings.
Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.
Want to get more deep sleep? Join the discussion on our Sleep better forum.
Answered! Go to the Best Answer.
04-24-2020 04:35
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04-24-2020 04:35
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See my latest post
Your data should re-download from the FitBit servers
04-24-2020 04:43
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04-24-2020 04:43
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My fitbit 4 has stopped letting me go in to my exercise bit on my app on my Samsung phone, every time I try and look on it, fitbit app shuts down?

04-24-2020 04:49 - edited 04-24-2020 04:51
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04-24-2020 04:49 - edited 04-24-2020 04:51
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Clearing data an cache worked for me, as it often does.

04-24-2020 04:53
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04-24-2020 04:53
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Still happening more than 12 hours after your message

04-24-2020 04:56
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SunsetRunner
04-24-2020 04:56
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Exercise still causing my FitBit to crash everytime. Currently 1pm UK time. When will this be fixed please?

04-24-2020 05:00
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04-24-2020 05:00
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Had the same problem on my Galaxy S10. Just started crashing yesterday when I would select to see the <day> of <days> activity. Everything else worked fine. Last night I tried deleting just the cache and still had the problem. This morning I did both cache and data and it now appears to be working. Thanks.

04-24-2020 05:07
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04-24-2020 05:07
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This issue started around 8:45 p.m. CST yesterday (4/23/20) and is still reproducible nearly 12 hours later.

04-24-2020 05:07
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04-24-2020 05:07
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Hi its still happening!

04-24-2020 05:08
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04-24-2020 05:08
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Have cleared cache and data as advised by others. Now working as normal, thanks!
All data has returned after logging back in
04-24-2020 05:14
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04-24-2020 05:14
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I had to clear data as well as cache but it is working again for me this morning after clearing data.

04-24-2020 05:19
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04-24-2020 05:19
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My Fitbitapp continues to crash when I click into the exercise area today as well. Is there an extended ETA?

04-24-2020 05:19
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04-24-2020 05:19
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Once Data/Cache are cleared, all is working fine.
PLEASE FOLLOW ADVICE GIVEN, it actually works😎

04-24-2020 05:22
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04-24-2020 05:22
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The exercise function is still crashing.

04-24-2020 05:26
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04-24-2020 05:26
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Thank you clearing cache and data does make it work and nothing lost just need to resign back in 🙂
04-24-2020 05:28
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04-24-2020 05:28
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Every time I try to use the exercise portion on my app, it crashes. Is there a fix for this?

04-24-2020 05:29
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04-24-2020 05:29
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Have a look at the main thread for this known issue where Fitbit are posting updates:
https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

04-24-2020 05:32
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04-24-2020 05:32
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Still happening on mine.

04-24-2020 05:35
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04-24-2020 05:35
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Same issue here since yesterday, also noticed this morning none on the EOV in Sleep is showing up now.

04-24-2020 05:35
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04-24-2020 05:35
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Babymcc
Hav u cleared cache & data in ur app settings??

04-24-2020 05:39
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04-24-2020 05:39
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Sent from Yahoo Mail on Android

