Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[mcdona922]

See my latest post

https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash-Fixed/m-p/4202569...

Your data should re-download from the FitBit servers

[Nickym77]

My fitbit 4 has stopped letting me go in to my exercise bit on my app on my Samsung phone, every time I try and look on it, fitbit app shuts down?

[SunsetRunner]

Clearing data an cache worked for me, as it often does.

[davold]

Still happening more than 12 hours after your message

[SunsetRunner]

Exercise still causing my FitBit to crash everytime. Currently 1pm UK time. When will this be fixed please?

[ronsother]

Had the same problem on my Galaxy S10. Just started crashing yesterday when I would select to see the <day> of <days> activity. Everything else worked fine. Last night I tried deleting just the cache and still had the problem. This morning I did both cache and data and it now appears to be working. Thanks.

[etwasnaht]

This issue started around 8:45 p.m. CST yesterday (4/23/20) and is still reproducible nearly 12 hours later. 

[Shachin89]

Hi its still happening! 

[Mandah5000]

Have cleared cache and data as advised by others. Now working as normal, thanks! 

All data has returned after logging back in

[FencerDude]

 I had to clear data as well as cache but it is working again for me this morning after clearing data.

[Dawngrand1]

My Fitbitapp continues to crash when I click into the exercise area today as well.  Is there an extended ETA?

[Dolphan1969]

Once Data/Cache are cleared, all is working fine.

PLEASE FOLLOW ADVICE GIVEN, it actually works😎

[Jbonds]

The exercise function is still crashing. 

[MrsHammer]

Thank you clearing cache and data does make it work and nothing lost just need to resign back in 🙂 

[babymcc]

Every time I try to use the exercise portion on my app, it crashes.  Is there a fix for this?

[SteveH]

Have a look at the main thread for this known issue where Fitbit are posting updates:

https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

[babymcc]

Still happening on mine.

[BlackKnight318]

Same issue here since yesterday, also noticed this morning none on the EOV in Sleep is showing up now.

[Dolphan1969]

Babymcc

Hav u cleared cache & data in ur app settings??

[Rachel...]

I've done this but now all of my data is lost. Have tried to get it back but am unable to......
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