Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Andrea19641964]

Hi 24/04/2020 at 5pm in the UK and this issue is still happening. Can you please explain the problem.

[katiwa]

The same problem.... 

[Zelle]

Hi, 

this error has just started happening to me today (24/04/2020). It was fine yesterday. I have updated the app since the error occurred however it is still happening. 

Kind regards.

Edit: uninstall and re-install has worked fine. 

[VixH81]

I logged out, cleared the cache and rebooted phone, logged back in and all data there and working all OK with the exercise function. Hope it helps 

[Rebamat]

Still happening

[ebadke]

Still not working for me! Have tried force closing, restarting, reinstalling and nada...

[Jup1ter]

MattFitbit- you posted yesterday saying the technical error will be resolved in a few hours. Well today Friday 24th April at 17 33pm it's still crashing.

Can you provide an update on your response when this crash will be sorted please?

[Hillstoby]

Keeps crashing on me too! 

[Tchntz]

This is continuing to happen.  Is there an updated timeline for resolution? 

[Jup1ter]

MattFitbit - moderator- you posted yesterday saying the technical error will be resolved in a few hours. Well today Friday 24th April at 17 33pm it's still crashing.

Can you provide an update on your response when this crash will be sorted please?

[katiewvu]

After clearing cache and data, mine did not crash when I clicked the exercise tab; however, after the first time, it stopped showing the previous exercises.  It also is not updating active minutes or letting me see them. 

[SunsetRunner]

I am still having this issue today, when will it be resolved? 

[Stevewhit]

Hi, no just the cache, should I clear data too? If so will my past records be deleted?Thanks

Sent from Sky Yahoo Mail on Android

[CindyB0501]

Hi Matt, 

I'm having a problem with the Pohona Trail Challenge. I've been in one for a few days, & yesterday I'm unable to be into it. Everytime I go to get Challenge, it flips me out of Fitbit. I'm able to go to all other Challenges I'm in without difficulty or problems. I have latest update, and use an LG 7 phone, & android App. 

This morning, my clock face disappeared & I have a note to th e new one from the Fitbit App. Please help if you can!

Thanks,

Cindy B.

Cindyb0501@gmail.com

[Margo_Sisco]

I have a Google Pixel 2XL and my app is still crashing after I try to open the exercise function, I logged out of my app on my phone, uninstalled it and installed it again and it worked! I hope this helps you guys out!

[melanietodman]

I have seen this issue was being looked & should have been fixed but I am still having this issue tiday dispute restarting & turning off my phone! 

[Margo_Sisco]

I had to log out of my app, uninstall it and the install it again and i logged back in and it worked!

[Paul-J-001]

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Depending on your phone and Android version it may be slightly different, however you'll want to got to Settings - Apps , then find and select Fitbit. From here select Storage and Cache. Just clear both the Cache and the Data. You will then be asked to log in when you open the app.
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My app has been crashing for the last two days.

This fix worked for me. Glad to have it working again!

[SunsetRunner]

How do you clear cache and data on the phone, please explain

[Corr]

Hi @Car1  , you might find the solution to your problem over here: https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190