Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[SunsetRunner]

Deleted data and now working fine. Thanks for your reply. 

[flyingmema]

I did what one subscriber suggested.  I uninstalled app, restarted my phone, then reinstalled app and the exercise function is working now.

[flyingmema]

I did what one subscriber suggested.  I uninstalled the app, restarted my phone, then installed the app and now the exercise function is working.

[flyingmema]

no. it kept all the information

[SunsetRunner]

strava reporting problem with Google maps so wondering if this is why fitbit having problem too

[FJ10]

Clear data or clear cache? Big warning if I clear data. I have an Android phone.

Thank you

[FJ10]

I'm sorry, it says clear storage or clear cache. I cleared cache. The clear storage gives warning. 

[Sunfuncalypso]

I did this and it's still the same. Is this supposed to be the fix, or what to do while you're finding the fix?

Thx

*and when you clear data, exactly what IS the data you're clearing??

[SunsetRunner]

Is this something to do with Google maps because strava reporting errors on Google maps

[Janine1234]

I have an android phone, just cleared data and cache and then logged back onto the app and it is fixed 👍

[Char.lou]

Clear the data too. Clearing the cache alone doesn't work.

[SVSaunders]

This will wipe all of the data though, I don't want to lose all my history.

The exercise section of the app has been playing up for weeks. Tracks my runs but when trying to share suddenly I've moved from the UK to Africa?! Please fit it!! 🤦🏼‍:female_sign: So frustrating

[NKMitch]

On the app or the phone?

[Char.lou]

Only on the app! go to settings > apps > fitbit > storage and clear cache and data there. You don't lose your data, it's stored online.

[NKMitch]

Perfect,  thank you. 

[Char.lou]

Don't worry, it doesn't lose data. It's stored on their servers so you can change phones, etc.

[Caoimhelawlor93]

Will this process of deleting data in your phone settings delete the previous data you have logged on the app

[Gormanno8]

I just did this and it works perfect thanks for your helo

[SunsetRunner]

No, it looks a bit scary. Threatens to delete accounts etc but I had zero loss of data. 

[Hikethehook]

This has worked for me ! Thank you.