04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.
Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.
To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.
Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.
Want to get more deep sleep? Join the discussion on our Sleep better forum.
Answered! Go to the Best Answer.
04-26-2020 01:34
04-26-2020 01:34
Will this action delete all my existing data?
04-26-2020 01:36
04-26-2020 01:36
Does this action delete all your exercise data?
04-26-2020 01:51
04-26-2020 01:51
If you clear the data as suggested do you lose all the data collected to date?
04-26-2020 02:10
04-26-2020 02:10
04-26-2020 02:18
04-26-2020 02:18
Thanks. I'll give it a go!🤞
04-26-2020 02:33
04-26-2020 02:33
04-26-2020 03:11 - edited 04-26-2020 06:49
04-26-2020 03:11 - edited 04-26-2020 06:49
Please do not reply. I simply posted that the fix seemed to work, for me
04-26-2020 03:28
04-26-2020 03:28
04-26-2020 03:59
04-26-2020 03:59
I followed the steps, but now my app is stuck in loading screen and I can't open it at all....
04-26-2020 04:01
04-26-2020 04:01
04-26-2020 04:42
04-26-2020 04:42
I am experiencing this problem as well. So when I clear data is that going to clear everything all the data and stats on my fit bit.
04-26-2020 04:48
04-26-2020 04:48
04-26-2020 04:56
04-26-2020 04:56
If I clear the data will it affect my health tracking I don't want to lose 2 years of health info.
04-26-2020 05:23
04-26-2020 05:23
This work around does not work for me. I have to change my clock face and resync for it to work. I reached out to someone in support today and because I did the work around they cannot help me. This is unfair, if the product is defective, the company knows about it they should make it right. Either do an update that fixes the issue or send me a new product. I will be shopping for a new fitness device and it wont be FitBit. So disappointed with this company.
04-26-2020 05:26
04-26-2020 05:26
I deleted my tracker and now it won’t connect. Nothing works to fix on iphone.
04-26-2020 05:27
04-26-2020 05:27
04-26-2020 05:37
04-26-2020 05:37
04-26-2020 06:32
04-26-2020 06:32
Hello..when will this be fixed? I think its going on 5 or 6 days with exercise crash.
04-26-2020 06:39
04-26-2020 06:39
Please post a fix to solve this issue without deleting data.
04-26-2020 06:43
04-26-2020 06:43
Changing my clock face in the app and syncing helps me