Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Biglot]

Will this action delete all my existing data?

[Biglot]

Does this action delete all your exercise data?

[JMS_ST]

If you clear the data as suggested do you lose all the data collected to date?

[FitbitUser0216]

Didn't when I did it 😀

[Biglot]

Thanks. I'll give it a go!🤞

[PD710]

Didn't on my phone, which is an Android.  If you have a iPhone try 
https://community.fitbit.com/t5/iOS-App/Fitbit-App-freezes/td-p/4141156
Sent from Yahoo Mail on Android

[DouglasEB]

Please do not reply. I simply posted that the fix seemed to work, for me

[PD710]

Super

Sent from Yahoo Mail on Android

[Cee-Caroline]

I followed the steps, but now my app is stuck in loading screen and I can't open it at all....

[PD710]

Have you tried switching your phone off?

Sent from Yahoo Mail on Android

[BPeters1980]

I am experiencing this problem as well. So when I clear data is that going to clear everything all the data and stats on my fit bit. 

[PD710]

It worked for my android phone with no loss of recorded info.  It doesn't work on iPhones.  If you have an iPhone try this link or contact Fitbit (Google   Contact Support - Fitbit Help) find the online form and send it to them.
https://community.fitbit.com/t5/iOS-App/Fitbit-App-freezes/td-p/4141156
Sent from Yahoo Mail on Android

[Swarner165]

If I clear the data will it affect my health tracking I don't want to lose 2 years of health info.

[bowlingpenguin8]

This work around does not work for me. I have to change my clock face and resync for it to work. I reached out to someone in support today and because I did the work around they cannot help me. This is unfair, if the product is defective, the company knows about it they should make it right. Either do an update that fixes the issue or send me a new product. I will be shopping for a new fitness device and it wont be FitBit. So disappointed with this company.

[SGC57]

I deleted my tracker and now it won’t connect. Nothing works to fix on iphone. 

[alohakellyc]

Thanks for the reply. I ended up calling Customer Support to get the real fix. Deleted app the reinstalled followed by login was a real fix. I recommended that FitBit post this as the fix.


Sent from my iPhone
Kelly Cummings

[SteveCollis]

It didn't delete anything on mine when I cleared data.. i just had to log back in. Everything was still there 👍

Sent from Sky Yahoo Mail on Android

[Karmica1]

Hello..when will this be fixed? I think its going on 5 or 6 days with exercise crash.

[Karmica1]

Please post a fix to solve this issue without deleting data.

[bowlingpenguin8]

Changing my clock face in the app and syncing helps me