Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[CindyB0501]

I only had one Challenge crash, and after it was over it eventually
disappeared. Otherwise, I don't know how to fix it. I had this problem on
the Pacer App and my hubby deleted the App, but not my acct. Then he
reloaded it, and I got everything back...including the data from the 2 days
or so I couldn't get on it at all. So that might be a good try for Fitbit
as well. Good luck!

[Larkin1951]

My husband bought me a Fitbit Versa at Macy’s and neither of us are sure how long ago that was.  Right now, even after cleaning the batter contact points and putting it back on the charger it remains “dead”.  I can’t get anything up on the screen.

Prior to this it was stuck on an exercise and would not let me log off or more back to the main screen it was like it was frozen.

[Caroles250]

I can get all the data except from the exercise tile - it tries and then says it 'keeps stopping'. I have cleared the cache and turned off bluetooth and re-started my phone several times.  Still the same is happening. If i clear the data will i lose everything? Any other suggestions welcome. Carole

[Jalbs]

Ditto! I was looking for a solution for iPhone users, but there does not appear to be one. Good luck!

[Hoffmama]

I do not have an apps setting under settings.  I can only access the app itself but there isnt anything about storage.

[CarlaBV]

Go to settings, then to storage and then scroll down the aps til you come to Fitbit. Unfortunately following the instructions and also uninstalling, then reinstalling Fitbit hasn't stopped my Versa 2 from being an ordinately pedometer instread of tracking my  heart rate. active minutes and sleep.

[pkstorms1826]

This fix doesn't work because my device is completely dead. It started happening on Friday (4/24) and then yesterday it just completely died. I tried the other suggestions on other boards to reset my device, but to no avail. So now my phone doesn't even recognize the device. 

[Hoffmama]

setting on my phone? because I do not see any storage. there.

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All communications on this system are subject to the Brighton Area
Schools Acceptable Use Policy, available at
http://links.brightonk12.com/​aup

[Tlashyro]

Someone gave me advise on this issue. If you hold the left button and bottom right button at the send time on the Versa for a few seconds, the Fitbit logo should appear and then it should charge.


Sent from my mobile phone

[Hoffmama]

yep I have tried that already and I did find the storage but am afraid to
delete as I do not want it to stop recording the info for sleep and
activity. very frustrating and apparently they only take support through
twitter of which I am not very familiar.......May have to call them later

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All communications on this system are subject to the Brighton Area
Schools Acceptable Use Policy, available at
http://links.brightonk12.com/​aup

[MomOfWonderGirl]

I’ve tried your suggestion but my Alta won’t work. Only while it’s on the charger. Another suggestion?

[Shanny777]

Was all your previous data still saved after you did this?

[DaisyFields]

thank you!

[Hoffmama]

That doesn’t work

Gabriella Hoffman
DIrector of Bands
Brighton High School
7878 Brighton Rd, Brighton, Mi 48116
Email:hoffmag@brightonk12.com



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--
All communications on this system are subject to the Brighton Area
Schools Acceptable Use Policy, available at
http://links.brightonk12.com/​aup

[RBennett93]

Does clearing the data also clear all your Fitbit data ? Food logs/exercise/weight etc ?

[My4reecespieces]

This did not fix the issue. It still crashes.

[emmapresley]

All my data was still there after I logged back into the app on my phone.

[Lorna3615]

I have a fix on my Android phone and it works with no loss of previous data! Messaged Fitbit on Facebook and got this reply:

Hi, everyone. We appreciate your efforts to fix the app crash you're experiencing when accessing the exercise section. We're aware of this issue and we're currently looking into so that it can be addressed accordingly. For the meantime, many users have been able to fix the issue with these steps:

1. Sync your Fitbit manually: http://help.fitbit.com/articles/en_US/Help_article/1877#manual.
2. Open the Settings app on your phone.
3. Tap on Apps.
4. Tap on Fitbit.
5. Tap on Storage.
6. Tap on Clear Data.
7. Reboot your phone.
8. Open the Fitbit app and log back in. Don't forget to set your location service settings as well.

Our apologies for the hassle caused and thanks for your patience. Let us know if you have further questions or concerns.

[eedgren]

Followed steps you stated and now the FitBit app won't open at all. Message states Fitbit.com is unavailable try again later. It is stuck on this Lets Go screen now.

[gilgreg]

This just happened to me after my workout today!! I went through all of the steps and it is still happening. How do I fix it?