04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.
Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.
To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.
Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.
Want to get more deep sleep? Join the discussion on our Sleep better forum.
Answered! Go to the Best Answer.
04-25-2020 11:07
04-25-2020 11:07
04-25-2020 12:04
04-25-2020 12:04
Has this been fixed yet? I did what you recommended....device still not registering information.
04-25-2020 12:21
04-25-2020 12:21
Hi my wife has a charge 3 which a few months back. You sent here out a new one as her old one was playing up. The one she now has it not registering her steps properly. The other day she went for a run and tool the kids for a walk I to went for a walk did 10000 steps and she did 1000 in the day. Every day she walks more than me and I beat her in steps. I'm messaging as she does not have time.
04-25-2020 12:28
04-25-2020 12:28
04-25-2020 12:37
04-25-2020 12:37
I have a fitbit Charge 3. I love it but in the last couple weeks it seems that when I go to exercise like Walk, or Bike, it is taking an extremely long time to connect to my iPhone. Prior to this it generally connected within a few seconds.. Now it can take several minutes. I just got back from a 9 mile bike ride and prior to starting I waited till it connected. (after a few minutes) Then, after about 2 mile it quit logging my route. Not sure what is going on. So, it takes quite some time to connect then now seems to disconnect after a while. This all worked before a few weeks ago... It might be the new app on the phone or..... Maybe there is a problem with the fitbit charge 3. I got it for christmas as gift.. Should be fine.
04-25-2020 12:41
04-25-2020 12:41
Nope. Didn't change anything.
04-25-2020 12:41
04-25-2020 12:41
Your fix didn't change anything!
04-25-2020 12:48
04-25-2020 12:48
By deleting DATA in the app, will all exercise history also be deleted? Is it like starting a new account all over again?
04-25-2020 12:49
04-25-2020 12:49
I cleared both storage and cache and all my historical data is still there.
04-25-2020 12:49
04-25-2020 12:49
But if you go down that route, you lose ALL your data!! I, for one, dont particularly want to lose my record of what iv done each week. Will this issue be resolved without having to clear data?
Thanks
04-25-2020 12:55
04-25-2020 12:55
Hi is there anyway to fix the app from closing when opening the exercise apart from clearing data as i dont want to loose all my progress
04-25-2020 13:13
04-25-2020 13:13
Thank you. It is working for now!!
04-25-2020 13:30
04-25-2020 13:30
When I go to do that there is a warning to the effect that all my stored (fitbit) data will be deleted. Is this the case, any way round it? Is it possible to role back the software to before you broke it?
04-25-2020 14:16
04-25-2020 14:16
Hi - I have a Fitbit versa, and a Samsung s10. My app on my phone is unable to open and my email / pw is valid. I have uninstalled and reinstalled, lots of different stuff. Would love some guidance!
04-25-2020 14:24
04-25-2020 14:24
If we are clearing the data from the app and log back in with our details will we lose our precious records of exercise sleep etc? Or will they stay?
04-25-2020 14:28
04-25-2020 14:28
Did you lose all your fitbit data by doing the workaround?
04-25-2020 14:34
04-25-2020 14:34
Hi, if I follow your suggested resolution will that lose all my history? I don't want to lose that if possible but it is very irritating getting kicked out.
Thanks.
04-25-2020 14:41
04-25-2020 14:41
04-25-2020 14:46
04-25-2020 14:46
04-25-2020 15:12
04-25-2020 15:12
I had over 8000 steps disappear for yesterday (I have a Versa). I reviewed your instructions and I don't see Fitbit > storage on my iPhone so the instructions do not work. Will I get back the 8000 steps lost yesterday? I have logged out and in multiple times and to no avail. Bummed!