04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.
Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.
To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.
Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.
Want to get more deep sleep? Join the discussion on our Sleep better forum.
Answered! Go to the Best Answer.
04-25-2020 08:53
04-25-2020 08:53
hello, I have the Charge 2 for 5 years now and all worked perfectally until 2 day ago when i try to enter my exercise screen in the app and it kicks me out of the app.
Do anybody know what to do ?
04-25-2020 08:53
04-25-2020 08:53
It did not fix it. When is the app getting updated, this sucks
04-25-2020 09:00
04-25-2020 09:00
04-25-2020 09:04
04-25-2020 09:04
I just did this and my app is working now on the exercise tile.
04-25-2020 09:07 - edited 04-25-2020 09:38
04-25-2020 09:07 - edited 04-25-2020 09:38
Hi,
This is a known issue when the Fitbit app unexpectedly crashes once going to the Exercise tile. You can find more details about the workaround here: Fitbit Excercise app Crash
04-25-2020 09:17
04-25-2020 09:17
versa 2 Samsung phone. Clear Data DONE and only required to log in. All Data in tact!!! yay! thanks
04-25-2020 09:33
04-25-2020 09:33
Is all my exercise and other data (my log) going to be lost, or will it be saved online?
04-25-2020 09:48
04-25-2020 09:48
04-25-2020 09:55
04-25-2020 09:55
well JUST GREAT...NOT the Clear Data fixed the exercise tile and everything worked fine including all the data. about 20 min later it was unable to sync with my phone and NOW the WHOLE APP crashed on my phone. spectacular. 😩
04-25-2020 09:59
04-25-2020 09:59
04-25-2020 10:03
04-25-2020 10:03
This did not work for me - I have told app to forget my device now it just keeps say found your tracker - then just keeps says connecting to tracker. Very frustrating as I use this for a watch too and now I can't even use it for that.
This is my 2nd charge 3 and the last one the display quit working after about a year. This one was a Christmas gift in 2019 so it hasnt even lasted for 6 months. Extremely frustrating.
04-25-2020 10:03
04-25-2020 10:03
04-25-2020 10:12
04-25-2020 10:12
FYI update: I restarted my phone and all issues now corrected. first cleared DATA then when app crashed completely restarted phone and all is well. all issues now fixed. samsung phone versa 2
04-25-2020 10:29
04-25-2020 10:29
04-25-2020 10:33
04-25-2020 10:33
04-25-2020 10:42
04-25-2020 10:42
If I clear data am I going to lose all my history? I ask because I get a warning that that will happen when I follow the instructions in this post.
04-25-2020 10:44
04-25-2020 10:44
04-25-2020 10:45
04-25-2020 10:45
Yes it would be nice if the Fitbit or moderators would address this issue of if data will be lost
04-25-2020 10:55
04-25-2020 10:55
My iphone gives two options under Storage -Fitbit - Offload App and Delete App. Should I click offload app?
04-25-2020 11:05
04-25-2020 11:05