Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Gd2bAlive]

Are you serious?😡

[Willow14]

?????? Sorry

[Gd2bAlive]

I would expect Fitbit to let us know about this and the status. There are way too many people with the problem.  COME ON FITBIT!

[Gd2bAlive]

Let us hear what you find, if you don't mind.

[ifatokun]

How do I download and save my Fitbit data, so I can upload to another device such as Samsung or Huawei?

[Jeanniney]

After installing the Fitbit update my Versa will not connect to blue tooth.  We tried all the suggestions online and none work.  The Versa is stuck on the fitbit logo.  And the app can’t find the Bluetooth.  Again we tried all the suggestions to get it going.  Please advise.

Thanks,

[lauriejo3]

Tried to follow your directions to fix the crazy crash of my fitbit.  Couldn't even get past the first step:  settings---apps---fitbit---storage????   got to settings, but no apps with fitbit and storage?

[Nikki8336]

This has not been working for DAYS now .. 

[Nikki8336]

Is this going to get fixed at all ?? .. has been 6 days as far as I know !!!!!!!!!!!!!!!!!!!

[Nikki8336]

mine is still not working and has been 6 DAYS now

[BananaBreadBeer]

My zip counts calories instead of steps now only on the app pls advise thx

[Marileen]

I cannot even access Fitbit, it tells me    Invalid email or password on my phone, but that is the same information I use on the web with no problems.  Therefore I am using my Garmin now for 6 months

[Nikki8336]

I reinstalled and now says email/password invalid ..I know this is correct .. When is all this crap going to get fixed?

[JPT2]

My Fitbit Ionic watch stopped working immediately after I completed installing the latest update.

I can not get it to turn on and I am unable to reboot it.

[Gd2bAlive]

It sounds like the problem is getting worse.

[nolafemme]

My fitbit has been frozen for 2 days. It only displays time and heart rate. I fully charged it and tried to sync it, but syncing could not locate it.

What do I do?

Moderator edit: personal info removed

[RuthEuph]

Ionnly did it on my phone

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Moderator edit: personal info removed

[Bettyboop5]

Hi my versa lite crashed ive trying download my tracker as it needed update still nothing thats been like that since sat can you say how long this going to take to resolve this situation 

[Vburbank]

mine still won't sync.

[GSDMOM4]

Mine won't either.  Have only the steps that the dog and I took this morning on our walk.