Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[REDACT3D]

I was syncing to an old phone but just got the update today! Fold 3 on AT&T and now all is working! Phone software version now ends in EVL9.

[MikeV2023]

I believe so, for the flip 3

[LKG55119]

When did you receive the update?  

[Peaches33]

Same here. Finally.

Today about 5:30. In texas.

[goldngemgirl]

Today, 1/5/2023...maybe around 3pm EST.  I'm in Maryland and have Verizon.  Good luck.

[rduke982]

I'm still not able to sync! I have tried uninstalling and reinstalling the FitBit app. I've tried turning my Bluetooth off and back on. I even reset my Luxe. NADA!

[s-a-b-b]

I also had the Samsung software update ending in EVL9 available today and was able to connect my old charge 5 to the app again. In Washington state.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[rduke982]

I finally got mine to sync after ONE month without it. I'm excited now. I had to plug it into my charger to download the update to the Luxe. Took you long enough FitBit!

@sifthor, you might need to install Update 18 on your phone. That's what fixed my Flip 3. 

[sifthor]

I am paying for fitbit premium and know I can't track nothing. Will my premium be refunded until there's a fix? It was working fine with my google pixl 6 pro but i just bought a Samsung Zfold and now the watch is not being installed in the app. It detects it but remains on that stupid connecting screen.  I have checked all permission added. Like the person above i have done all of the above spent 3 hours trying everything but a tin foil hat.  Please fix this fast or i am returning this watch and buying a galaxy instead.

[sifthor]

I have the latest update. I am so mad right now I will never recommend

Fitbit again

Moderator Edit: Formatting and word choice

[rduke982]

I understand your frustration! I've been there. Might want to restart your phone and your watch. I uninstalled and re-installed my app. I also turned my Bluetooth off and on. It now works. It took me putting the Luxe on charge for it to sync.

[sifthor]

What part of my post did you not read. I have been at this now for 3
hours today and been trying for 4 days now on my spare time. I have tired
every thing. I am just angry at myself for paying for a year premium with
my debit instead of MC because I could have disputed the charge but I was
dumb. Expensive lesson learned.

Moderator Edit: Word choice

[rduke982]

Just trying to help you. 

[Amyg6788]

Today about 230

[CoastalRunner]

My Android finally updated on my Samsung Flip Z3. My Charge 5 is finally syncing again after about 4-5 weeks of being down. I'm in CA with AT&T. Yay!!!!!!!

[1stPetdrkoc]

I am in NJ, USA with a Charge5 and a Flip3. I checked this morning on Samsung for an update and it wasn't there and I checked this afternoon and it was available. I had to go into settings and "Check for Update" for it to work. It is update F711USQU3EVL9 and it is listed as System Update 18. I had tried the uninstall previously (which of course would not reinstall then), so there was no device attached to my Fitbit account. My date was reading a day ahead since 1/1 and the time 5 minutes behind since 12/5. And I had done the dreadful update on 12/7.

I think because I had unistalled it and had to start over, it has worked. I know someone else said that the EVL9 update didn't work (or maybe they said System 18), but mine seems to be working. Right date and right time now as well.

Hopefully something in my rambling helps someone.

Petdrkoc

Moderator Edit: Formatting

[LKG55119]

How do you do a manual update? 

[goldngemgirl]

Check under your phone's settings. It's probably under software update or under About. Good luck.

[CandySeahorse]

Still down.  😞 
Been unusable since Dec 12th. 

Is Fitbit automatically extending Premium Subscriptions?????????  (searching forum, but unable to locate any info re: compensation)

[Alkamiztk]

Actually, Fitbit did nothing.  It was Samsung's upgrade of the firmware that broke the connection, and Samsung's newer upgrade that fixed the problem.  We have no idea what exactly happened.  My guess is that the initial new firmware made some assumptions about bluetooth that Fitbit did not take care of, and Samsung rolled back to the original settings in the EVL9 firmware just so we can reconnect.  So the problem is not really fixed, until Fitbit gets their act together and upgrade their firmware to handle whatever changes it needs to make.  THAT firmware is coming later in "the early part of this year".  Good guess? 🤔