Incorrect steps in Android app

[me10lee83]

This is an issue I've had with multiple fitbits (Alta and Alta HR), the app (on Android) incorrectly shows an extremely large number of steps when it first syncs. Eventually it updates to the right number. The home screen widget is correct and the website is always correct, it's just the app that's wrong. When I say large number of steps, I'm talking like 70-80k steps. On an average day I get about 8k steps.  When I go in to see a breakdown of steps by hour it's right too, it's just the main dashboard that's wrong. I've cleared the app data and even uninstalled and reinstalled the Fitbit app but the issue continues.

Here are a couple of videos showing the issue- https://photos.app.goo.gl/fDVDQ6ujXLCDPQr49

Moderator Edit: Clarified subject

[WilsonFitbit]

Hello @me10lee83 It's great to see you around! Thank you for the information you provided. 

I was informed by the Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions.

On a side note, I've relocated your post to a different board to keep our forums organized. 

Have a nice day! 

[SunsetRunner]

What was the answer to this query, for those who also had similar issues.