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Marshmallow 6.0 sync problems solved

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‎04-27-2016 00:24

‎04-27-2016 00:24

Just incase anyone is running around thinking they've enabled location services yet still their fitbit won't sync try checking
> ...> SCANNING> BLUETOOTH > then enable Bluetooth scanning otherwise you'll go mad and want to throw something in anger 😉
Would have been nice if fitbit had put these details into their own help criteria rather than just saying you need to switch on location services
Maybe you should give me a job fitbit?!
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6 REPLIES 6

‎04-27-2016 00:24

‎04-27-2016 00:24

Fix is above
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‎04-27-2016 07:46

‎04-27-2016 07:46

Scanning is Off on my Marshmallow device, but I sync without issue.

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0 Votes

‎05-05-2016 04:34

In response to SunsetRunner

‎05-05-2016 04:34

@Darks1de Welcome and thank you for participating in our Forums! I appreciate you sharing this tip for all our members as it could help someone in the same situation. I just want to add that like @SunsetRunner I don't have this option enabled and I still can sync my tracker with my phone (Moto G 2nd generation brought from Amazon running unmodified Marshmallow released from Google). Still you are more than welcome to try this option but it isn't actually required to sync your device.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-12-2017 12:28

In response to AlvaroFitbit

‎08-12-2017 12:28

Can you look into or tell us what is happening with the current FitBit devices sync issue EVERY Samsung Galaxy S5 is apparently having? This seemed to start with the Marshmallow update by Verizon 4 days ago on 8/8/17?  

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‎09-02-2017 07:33

In response to JayLatko

‎09-02-2017 07:33

Still not fixed only way to sink

 is on Fitbit. Net

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‎09-12-2017 19:41

In response to JayLatko

‎09-12-2017 19:41

Same problem with my S5, which hasn't synced since 8/7. Just got a replacement Fitbit Surge yesterday and now I can't get the new one to connect to my S5 to complete the setup. At least now I know it's not just me that's having a problem. 

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