Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[stubee]

EdsonFitbit: 

- Thanks for an official update,

- Thanks for putting this back in the "Android" forum

- Good to know when it gets fixed it will get posted in this thread.  

- Not just an increase in Mobile Data, but a major increase in battery consumption...but I agree...both related.

[chknuggets777]

Hey my name is Bethany and my Fitbit has capped all my data for the month. I will not get new data till the July 22nd 🙁 I am using Samsung S9+ Android 8.0.0 and my fitbit app is 2.73 

[scuttlefield]

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@ToiletUser wrote:

I've used apkmirror to download the previous version of the fitbit app.. Surprise surprise, the issue has gone away. 

I can't believe fitbit haven't got the capacity to revert to the previous version of the app whilst the root cause is investigated... 

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Good call. I just installed the previous version from APKMirror (thank goodness for them!) as well. Hopefully a fix will be out soon.

[Jrmagana]

I am having exactly the same issues. Heavy data usage and my battery drains very quickly. My wife has the very same problems too. I own an Ionic and she has a Versa. We both itu Pixel XL phones

[wanderr]

2.72 is working much better for me so far

[philtothetop]

Do you mind sharing which version of the app did you get? Since the problem doesn't seem to be too old, I assume 2.72.1 should be fine.

[scuttlefield]

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@philtothetop wrote:

Do you mind sharing which version of the app did you get? Since the problem doesn't seem to be too old, I assume 2.72.1 should be fine.

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Yeah, I downloaded the last version (which is 2.72.1), but I haven't had a chance to test it on mobile data. I'm not sure if that's the one @ToiletUser downloaded, who said that it resolved the issue, but I'm assuming so.

Versa, Pixel 2XL, Android P (DP4)

[philtothetop]

@scuttlefield wrote:

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@philtothetop wrote:

Do you mind sharing which version of the app did you get? Since the problem doesn't seem to be too old, I assume 2.72.1 should be fine.

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Yeah, I downloaded the last version (which is 2.72.1), but I haven't had a chance to test it on mobile data. I'm not sure if that's the one @ToiletUser downloaded, who said that it resolved the issue, but I'm assuming so.

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I've dowloaded it. In the meantime, I'll try to report if I see anything wrong with the older version. 

For reference, I'm using a versa on a Nexus 6.

[Romengaccord]

Massive issues for me as well - keeps overloading CPU, keep killing it in the background, but it's draining my battery massively . Data usage is usually less than 100mb for a month, already up to 523mb for just over half a month!!

• Phone you're using - Samsung Galaxy S8
• The Android OS your phone is running - 8.0.0
• App version you are on - 2.7

[LindseyJustice_]

LG V20

Android 7.0

App version 2.73

I've noticed since looking in my app data that this problem has been happening on my device since April. Major battery usage and overheating seems to only be the last couple months.

[ToiletUser]

I actually went back a couple of versions to be safe and I'm on 2.70 

So far, so good. Phone not burning hot or sluggish anymore!

[JurgR]

Uninstalling and reinstalling the app did it for me it seems. Fixed my battery and data issue. 

[grant_w]

It worked for me for a day, then it went back to high battery usage, hot phone and high data usage. Uninstalled again

[grant_w]

It worked for me for the first day, then it was back to high battery drain
and data usage

[simonng89]

Currently i too experienced this issue of battery draining too fast. Did not have this issue before updates. I need this to be solved asap. I cant always be charging my phone. S9+

[Marc_PL]

I uninstalled and reinstalled (v. 2.73) last night and so far, having just completed a long bike ride, the App has used just 4% battery since I charged yesterday.

Similarly, my mobile data use is back to normal.

Hopefully cause for cautious optimism?

Update: Since posting earlier I have noticed that the Fitbit App has used up 63.51 Mb of mobile data in 3.5 hours, so looks like the reinstall has not fixed the mobile data issue after all.  It seems revoking permission for Fitbit to use mobile data in the background makes absolutely no difference!  Turning off mobile data remains the only sure fire way of stopping this App gobbling up mobile data.

[SKBennett]

It is doing it on iPhone too!

[Jrmagana]

Hi all. I deleted the app and reinstalled it, then reboot the phone and it
seems to be doing much better in terms of battery life at least. I'm sure
it will slowly crawl back into the issue until they fix it via update but
so far the fix helped

[Jappie]

I went back to 3.72.1 which solved my problem. 

[RichieLee]

I just went back to the previous version. Hopefully, this will correct the issue for now. Not on unlimited data, so this sucks. Yesterday, the fitbit app used 4x the data than the entire monthly cycle of all the other apps combined. 90% of my time is spent on wifi. Noticed this morning, before I downgraded, that even though I'm on wifi, over 80 MB got used by the app over cellular despite being on wifi... something really wrong. 

Phone: Google Nexus 5X

Android Verson: 8.1.0