Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[Paul201065]

Fitbit killing my battery had warning twice using over 12% of my cpu i have a samsung s8 plus so now turned all notifications off appears this watch is totally useless atm had my watch since last october and fitbit still haven't managed to sort out the problems people are getting with the ionic.

[AlessFitbit]

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

[Mikeymo]

I certainly hope so because the Fitbit was an amazing and informative tool. Now it’s apparently useless to hundreds of people. How can this be and why can’t you figure this out?

Mike

[Ailourus]

So after installing the beta version yesterday,  I have experienced less of a battery drain. However there was some data usage..fitbit being the highest on the list at 90mb just for 1 day and for not doing much on the app. 

I resorted to turning my bluetooth from 4pm since I didnt need notifications and wasnt exercising. That did conserve some battery. 

Still curious about the data usage too. 

[ATR4037]

So when can we expect a fix? You are killing my battery and data usage. I don't understand how this can happen? Who is going to give me a refund? Can I send my Versa to you and get my money back? I spent too much money to deal with this  Not Happy at all! I can't even use it now  

[Kero]

I can't believe a company like Fitbit can take so much time to fix this issue, it's insane. This can't take more than a day.

Do we know what information it is transferring  and what is it using the battery for? 

[DEWEYHIDALGO]

@EdsonFitbit  Any ETA for a fix?? I just got charged $15  by AT&T for excessive data usage.

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@EdsonFitbit wrote:

Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

---

Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

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[jprae52]

I noticed the problem start early last week. My Sony Experia XZ F831 running Android 8.0 started really chewing through the battery from fully charged to flat in a couple of hours. Phone also got hot. I was ready to throw the phone out and get a new phone and I saw this post.  I uninstalled the fitbit app and my battery went back to normal. A day later I reinstalled the app and wham! battery draining really fast. I installed the app on my Lenovo Tab  4 8" which runs Android 7.1.1. All seems ok so far but this is a short term solution only. I need it on my phone.  Also my phone has been running Android 8 for some time. I suspect the culprit is a recent update to the fitbit app. Hope that helps somehow.

[Carroll777]

jprae52

Wow, glad you didn't change your phone!
I almost bought new bluetooth earphones.
This bitfit is a darn time vampire!

[Tiggerginger12]

Love to know whether this android usage thing is also affecting the sync feature?? I have tried everything in the book and nothing since yesterday at 11:18am Michigan. Thanks super frustrating. Had a great 17,439 step day and now can't see my stats😞😞

[Carroll777]

This seems to help - I have attached external battery, a cold pack, and Pringles can to my phone. I will duct tape it together to my head to solve the bluetooth headphone problem.

[Kierownik]

The same problem here.

My galaxy s8 would normally drop 4-5% overnight. Right now it's dropping 20+% and Fitbit app is the main battery killer. Everything was working fine until the last app update.

[Conya]

Yes in the last month 

My surge is using all my data this device is a new one and already reset it  please fix asap or I'm going to have to use another app my phone bill is getting higher every month due to this application 

[Sue106]

My Fitbit is not picking up WiFi instead is synchronising it just says looking!! Can you tell me the problem as nothing is recording and I have deleted charge 2 from IPhone and reset but still the same 

[picciottino]

I picture someone at Fitbit saying "F**k! We shouldn't have fired the Pebble team! WHAT DO WE DO NOW?!"

Honestly, it's been more than a week and this is completely unacceptable.
"First of all, thank you for the report. Our Engineering team is crying and blaming one another. We're consulting all the Gods from the major religions all over the world to try to fix our problem. Probably Jesus Christ himself will come down and tell us WTF we did wrong on the 2nd of July. And then we'll crucifix him again like we did with the Pebble team. STAY TUNED GUZ Xxx!"

[Stevotronic]

I dunno how it's related but after deleting the Fitbit app to workaround my battery drain in my phone due to this issue.. I now have battery drain on my versa. It was 100% charged this morning and now 12 hours later it's down to 30%!!  No I haven't got any other apps installed and no I'm not even using a different watch face. I changed it back to Layers. 

C'mon guys... What the hell. I expect this from Garmin but not Fitbit too.

[SunsetRunner]

The only fix I found is to uninstall fitbit app from my Pixel 2 and install it on iPad. Obviously now I don't receive notifications but at least I can sync with dashboard and not ruin my phone's battery 😉

[mike2728]

The workaround I'm using is to uninstall the current version and re-install the previous version. This removes the mobile data and battery usage issue whilst providing me with the normal functionality.

[StaceyB93]

@Mike2707

How do you do that?
@EdsonFitbit
Now my Alta HR will NOT sync with the app. And my battery drain is massive. I can sync with my dongle for the computer. But this is unaccaptable. I am in challenges and this is a problem. I also track my 250 an hour from 8-4. Can't do this at work because I can't plug in my dongle on a work computer. This is getting rediculous. I have restarted my Alta. I have uninstalled and reinstalled my app. I have restarted my phone. None of the above is working. 

Can anyone tell me how to go back to a previous version so I can keep up with my challenges and my 250 an hour??

[cable-dg]

I think that this is a back end problem. Battery drain and CPU usage only
went up in the past week or so. The app wasn't updated in that time.