Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[Shelda]

@Marc_PL I agree. I'm no expert but I believe that the two issues can't be solved simultaneously. I  wil try the install you did. 

If Fitbit wants consumers to be faithful, then they need to stand by the products. 

If not, then we will all consider this a planned obsolescence:

What is 'Planned Obsolescence'?

Planned obsolescence is a purposefully implemented strategy that ensures the current version of a given product will become out-of-date or useless within a known time period. This guarantees that consumers will demand replacements in the future, thus naturally supporting demand. In some instances, this can even motivate multiple sales of the same object to the same consumer. Obsolescence can be achieved through introduction of a superior replacement or a product design meant to cease proper function within a specific window, or by cultivating desirability of new versions over older ones."

Do what's right, Fitbit, and we wont believe it was planned and will stay with you!

[Shelda]

Thanks, @Marc_PL

[acuatico69]

the 2.73 its a beta test, right?

[Shelda]

I use it for those reasons for my nealth, too, @Mikeymo

[Reverta]

Could this issue be the reason why my phone, pixel XL, won't sync to my Fitbit? The last sync was june 16. If not, I need help with this issue. Thank you.

[adamlbarr]

@EdsonFitbit Unfortunately I'm on the beta version 2.74.1 and the app used another 100+ MB of data in less than 24 hours and that's with background data turned off. There is no 'Send Log' in the help menu, but there is a 'Generate Bug Report'. Sadly the share button isn't working so I'm unable to send an email with the json attached. Can you update your instructions for sharing feedback? It's also unclear what you mean by sync options and why that's relevant to this issue

[Nulwoning]

Same here Samsung S7 edge Fitbit ionic. 17% CPU.

[JoeActor]

Finally had to remove the app entirely.

Too much data usage. We pay for every byte.

When can we expect something to be done?

Without the app, we're not getting any notifications.

[TruScot]

Same thing happening on my Galaxy note8. Having to charge my note8 4 times a day now. 

[Halpertal]

I'm on an S8 with an Ionic and having the same problem. I don't know if I'm happy that I'm not alone, or sad. Hope this is resolved at the same time the high data utilization gets fixed.

[Marc_PL]

@acuatico69  No, v.2.74.1 is the Beta version.

I have been running the Beta version for 2 days now and I am sorry to report that it seems to have made little difference to the high mobile data usage. 

Today, so far, the Fitbit App has used 70 Mb of data since 09.00 - 90% of which is upload!  Now what the heck is this App uploading and where is it going?  Needless to say I have switched mobile data off and revoked most permissions (which will probably make no difference to the App).  Perhaps Fitbit executives might care to be mindful of the s**tstorm caused by the illegal and misappropriated use of Facebook users' data by Cambridge Analytica and others.

Battery drain is starting to climb up again after a reasonable day yesterday, with 21% battery usage by the Fitbit App as of 18.00.  My phone has been overheating again and many of my Apps and phone's features have been sluggish on and off today.

I have also started experiencing an intermittent issue with syncing which is usually quite reliable and 3 hours worth of activity data is mysteriously missing from my daily stats.

Marc

Ionic, Samsung Galaxy A5(2017), Android 8

[sparkybear]

I have an LG G6 and ever since I switched from the Charge to the Versa a few weeks ago my phone battery drains like crazy. I checked the battery usage and Fitbit app is using 28-30% of the phone's battery! I turned off the sync, etc. but am hoping a fix will happen soon because this is nuts!

[SunsetRunner]

Do we have an established timeline for what we think this is she was going to be resolved?  This is forcing me to keep my phone on the charger all day long pretty much.  I'm just bought my Fitbit ionic 3 days ago, and it has tanked my cell phone.

[KimP13]

I uninstalled the app until they fix it. I'm actually hoping to return my
Versa. It wouldn't connect to GPS or get text messages and I was waiting
for an update. Now this.

[SunsetRunner]

I'm torn. This is my third Fitbit and have always loved the quality of
their product (except for the one that gave me a rash). I can't believe
the performance issues. It took me multiple times to even connect it to my
phone. Now my battery is draining time 20 percent every 3-4 hours and
taking much longer to charge. I wonder what has gone wrong at Fitbit.

[str85]

Is there any estimation on when this might be resolved? bought my fitbit about 4 days ago and it''ve made my phone more or less unusable. a 1h walk will drain more then 60% of the battery.

[Paul201065]

Just checked my wi fi data usage over 3gb on fitbit and 1.3gb on mobile data usage beginning to get fedup of the constant issues with my ionic cant remember my surge being like this.i never have trouble off my garmin 235.starting to think i might get another garmin at least i can rely on that to sync and notify of any notification i get. 

[JoeActor]

FYI: as a temporary fix, I'm using the Google Datally app. It limits mobile data use per individual app.

Not a solution, but seems to help.

[SunsetRunner]

Using the beta, and today my phone is warm again, and my battery is down 20% in 4 hours!

[pf2303]

My Galaxy S9 Plus was dead this morning and my Ionic used 56% of the battery on standby. These Ionic should be recalled due to all these glitches. Garmin for me next time.