Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[RobertoME]

I appreciate all your reports and your screenshots showing the consumption of data. So far this issue is under investigation and probably you will continue seeing this behavior, nonetheless I really appreciate all your patience until we get this issue fixed.

@SilverStick regarding your concerns, if this issue is going to be resolved with version 2.74. I'm afraid not, since this issue was just recently reported. As @Rauser mentioned here, the issue still continue with the new version.

Speaking of the new version, I know some of you have deleted the app to avoid this issue, so take this as information only, and for those who are using the app, the new version of the Fitbit app has started to roll out; which contain stability improvements and security patches along other bug fixes. This version is being gradually released, scheduled to be available for all our Android users as the days goes by. If you are not able to see this update, try to review your Google Play store at a later time. For more details you can review this post.

For those who have removed the app, in the meantime remember that you can use your computers to sync your watches. More details in the following article: How do Fitbit devices sync their data?

So far that's all the news I got, when I got more details I will let you know.

[Rauser]

A workaround for all who don't want to uninstall the app:

Get "Datally" from the appstore. With this Google app you'll be able to block the mobile data use while an app is in the Background. 

[benegesserit]

I'm using an LG V20 with OS version 7.0 and Fitbit app version 2.73, and experiencing this problem.

I logged out of the fitbit app to see if that would help, figuring that would be the easiest way to get an update when available without having to check constantly. This did NOT help - it kept using data at a ridiculous rate without being logged in.

[Romengaccord]

Massive issues for me as well - keeps overloading CPU, keep killing it in the background, but it's draining my battery massively . Data usage is usually less than 100mb for a month, already up to 523mb for just over half a month!!

• Phone you're using - Samsung Galaxy S8
• The Android OS your phone is running - 8.0.0
• App version you are on - 2.74
• 

[MattFitbit]

Hi all! 

Thanks for taking the time to report this issue. 

Our team is aware of this experience and are currently working on a fix. In the meantime, I recommend periodically checking for updates from the Android app, as the fix may come in the form of an additional update. 

For additional updates, I suggest following this dedicated thread. 

If you have any questions, feel free to let me know! 

[Marc_PL]

I can also attest to experiencing heavy use of mobile data by the Fitbit App.  So far this month, Fitbit has used up 562 Mb of mobile data out of my 2 Gb monthly data limit.   Obviously this cannot continue until my data allowance resets at the end of the month, otherwise I will incur costs for any additional data used.

In addition to the Fibtit App gobbling up my mobile data there has been a corresponding huge increase in the battery power the Fitbit App is consuming on my mobile phone.  Already today the Fitbit App has used up 61% of my phone's battery leaving me just 19% remaining.

It would seem a reasonable assumption at this stage to assume that the two issues are somehow connected.

I have had my Ionic for less than two weeks and...now this...on top of issues with my Ionic's battery lasting less than 2 days (despite power saving) and inconsistent and under-recording of my Active Minutes.

Ionic, Samsung Galaxy A5(2017), Android 8.0,  Fitbit: v 2.73

[MattFitbit]

Hi all! 

Thanks for taking the time to report this issue. 

Our team is aware of this experience and are currently working on a fix. In the meantime, I recommend periodically checking for updates from the Android app, as the fix may come in the form of an additional update. 

For more information, I suggest following this dedicated thread. 

If you have any questions, feel free to let me know! 

[beermatt]

Just noticed this today, details as requested :-

Phone: OnePlus 5

OS: Android 8.1.0

App version: 2.73

If relevant, my watch is an Ionic (have a surge also connected to my account but not normally used).

[stubee]

Fitbit...what have u done?  My android s7 started giving messages warning the fitbit app was taking excessive cpu.  Closed app but that didnt resolve.  My battery was at 35% after 4 hrs..which usually takes 20 hrs.

Uninstalled app.

Versa..verizon s7.

[Maccc67]

Experiencing the same issue. 

- pixel XL

- android P beta, RC 3

- 2.73

Battery lost 60% in 3 hours, I've had to uninstall the app to have a functioning phone again, until the fix I suppose I will have to periodically install the app and sync my versa to get my stats...

[smournetas]

Same here... I had to uninstall the app. I couldnt use my phone any more...

[Iljaverweij]

Same probleme here, almost 1gb in one day? This is not normal, and will cost me money if my databundel is empty!! 

• Phone you're using - Samsung Galaxy S8
• The Android OS your phone is running - 8.0.0
• App version you are on - 2.73

[Iljaverweij]

Thanks Rauser!

[stephenj159]

Glad that I'm not the only one! Thought that my phone was dying.

Phone - Galaxy S8+

Android 8.0

Latest app as of today

I've had over 200mb of background data usage today alone, even though I'd disabled the background data usage. Along with 61% of my battery being used by the app alone.

[altann]

For me, the more concerning issue is the drain on mobile data. It's consuming approximately 6mb per 15min!

Please fix it soon!

[Llmgtab]

I had to just remove the app. Hopefully there is a fix soon.

[tiim]

I removed the app and reinstalled it. Things seem to be working much better today. 

[Frafael]

Last update from Fitbit app is being a battery hogging. Does anybody with same problem? I am on Android 8.0 SG S8.

[Simbalina81]

Same with mine. Having to charge my phone 2 to 3 times a day! 

[SamanthaAnderso]

I have an s7 edge on 8.0 oreo and my phone is burning up all the time and losing crazy amounts of battery since the new update.