Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[hoofbeats95]

I have S7 on marshmallow and it's draining fast and my phone is getting hot. This is unacceptable. I'm going to have to uninstall. I can't let this keep happening to my phone! 

[Zoilo]

I have the note 8 and it's the same here!! Battery using 40% of phone battery!! This is unacceptable !! 

[Keanen]

OnePlus 6 with 8.1.

My battery is horrible, please resolve this quickly!

[Colinm39]

@RobertoMEThis is not a complaint but a suggestion.. I notice you edited your first post in this forum 4 pages back.  It  would be a positive approach to have edited posts gravitate to their rightful place near the top of the queue.

Many users won't trawl through pages of a Topic to find a relevant post.

I have been guilty of cross posting because of this, and of course the suggestion is to edit an existing topic. If it's many pages back there is no gain so you tend to post again.

[Tathus]

Phone Pixel 2XL

OS 8.1 July Security Update

App Version 2.73

Phone was running very hot and going through battery. As well as using excessive background data even though background data for the app is turned off.

Found the reason for the hot phone and battery drain is the app is causing my Big Cluster CPU 4-7 to run at full speed all the time. I know this is the case because uninstalling the app completely fixes both issues and installing and re-configuring the fitbit app after a few hours it all starts happening again

[ValerieAnne]

Maybe they are going back to the previous version, slowly. As I don't have an update for it on my phone.. I just opened in Google Play and am told it was updated on 11 Jun 2018 and is at version 2.73 

I am using Samsung S7 on Nougat (Republic Wireless using a TextNow phone). So hopefully they are downgrading for those that are having issues with 2.74 - I had an overheating issue one day (but I assumed it was because of a game I was playing) last week sometime but no issues since.

[Rauser]

So guys, some interesting news from me: 

Yesterday I installed an older app version (2.72.1) and during the last 8 hours it consumed only 1,5 MB.

Maybe Fitbit has pulled the plug on their servers or this downgrade has solved the problem for me – I don't know.

I will observe and report. 

[grant_w]

Mine seemed to be better yesterday, but today the phone is red hot and its eating battery like there's no tomorrow.

As mentioned on the other thread about this, I'll wait til an app update is available before trying again

[grant_w]

Just removed my app again after it was making the phone burn through battery and data

Why is there not an option to only upload data while on wifi? 

[peksipatongeis]

• Samsung Galaxy S8
• Android version 8.0.0, Android security patch level 1 June, 2018
• I have uninstalled the app so no version information available but 758 MB of data used for the past month by the app.

[Leonneke]

Same issue here. Since last monday I got messages that fitbit is overloading CPU and draining the battery. Now I see all the posts about data usage, I see dat in June the fitibit app consumed a lot of data as well. I uninstalled the fitbit app, simply because I couldn't use my phone anymore, the battery drained fully within a few hours. After I uninstalled the app, my battery usage is back to normal.

Phone: Samsung Galaxy S7

Android vesion 8.0.0

Fitbit App version the one that was updated on june 11. (Can't see it anymore since I deleted it)

[smournetas]

After i uninstalled yesterday, i installed the 2.7.2.1 this morning. I let
you know if it's better.

[Stevotronic]

• Phone you're using - Samsung Galaxy S8
• The Android OS your phone is running - 8.0.0
• App version you are on - 2.73

Same deal as everyone else. Fitbit app between its high CPU use and data usage while on radio has used up >70% of my battery today. I had to keep my phone on charge while at work and barely even used it, despite that it was at 3% now at 7pm. Massive fail. 

If I delete the Fitbit app for now will my versa keep track of my stats until I sync again in a few days or whenever?

[Stevotronic]

Phone you're using - Samsung Galaxy S8

TheAndroid OS your phone is running - 8.0.0

Appversion you are on - 2.73

Same deal as everyone else. Fitbit app between its high CPU use and data usage while on radio has used up >70% of my battery today. I had to keep my phone on charge while at work and barely even used it, despite that it was at 3% now at 7pm. Massive fail. 

If I delete the Fitbit app for now will my versa keep track of my stats until I sync again in a few days or whenever?

[Mosaed]

Using Samsung galaxy S9... notice the APP continue to run on the back ground consuming battery and allot of data.

[Stevotronic]

@RobertoME how do you sync a Fitbit versa to your computer without the USB dongle? And how long does the versa store data for without syncing? 

Also for what it's worth I have a ton of firewall logs of the Fitbit app on my phone accessing a bunch of Fitbit servers while my phone's connected to WiFi. If you want a copy of the logs let me know

[picciottino]

• Phone you're using - Samsung Galaxy S8
• TheAndroid OS your phone is running - 8.0.0
• Appversion you are on - 2.73
  
  

I have uninstalled the app and haven't put it back for the past 2 days to save my battery.
This makes my Versa next to useless so they better send us an update "real quick"

[Colinm39]

@Stevotronic  I have just tested the WiFi option at home setting it up as you have posted - No Dongle

• Environment.... Android V8 and remove the dongle from computer.
• Turn off Mobile data
• Connect the phone to the home WiFi
• Open the App and sync the Ionic
• Then sync the Fitbit One (multi mode):smileyhappy: My 700 extra shopping steps.

It works.....

.

[Stevotronic]

@Colinm39 hi Colin, I'm not getting you. What I'm trying to do is enable sync straight from my versa to Fitbit, whether it's via it's built in wifi or via a computer, while I have the app on my phone totally uninstalled. From the page Roberto linked to it appears that isn't possible without a dongle in the computer (which I remember I got with my original Fitbit and probably isn't even compatible with the versa)

[Colinm39]

@StevotronicApologies.. I will work backwards.. All Fitbits store 7 days of daily data and 23 days of summary data. Then the oldest day drops off.

What type of computer? Because the Dongles are only $7USD +freight at the a Fitbit store. I have notice the Fitbit authorised retailers in Australia aren't stocking them