Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

---

Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

---

Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

---

Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

---

Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

---

Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[Colinm39]

@RauserI'm using 2.74 and the problem still exists..  It's odd because I only noticed the problem recently when my phone battery was discharging at a rapid rate and getting warm...

The data usage for Fitbit is 37% of my total Mobile data for this billing period.

---

@Rauser wrote:

Sitrep

15 hrs after downgrading to Fitbit App Version 2.72.1 my data counter says 3,28 MB total and no CPU overload anymore.

Can someone please confirm that with the version 2.73 and higher the massive data consumption still takes place?
Then I would actually identify the app version ≥ 2.73 as the cause. It is strange that this behavior did not occur here immediately with the update to 2.73. This version is out since a few weeks, but the data drain started last weekend just before the update to 2.74.

---

[hoofbeats95]

@Colinm39 WARM!  Omg yes.  My phone is getting hot.  All the time.  Thanks fitbit!!!!

[jmattwood]

• Phone you're using (Blackberry Priv) 
• The Android OS your phone is running (Android 6.0.1)
• App version you are on (2.73)
• Ionic

Phone gets very hot and has to "Cool down"

Battery draining faster than it can charge.

[wanderr]

Has anyone had success installing an older apk?

[keplernl]

I have blocked the Fitbit app from using an internet connection on cellular and allow it on WiFi. Data usage is much less somehow?

I use noroot firewall for Android

[Zoilo]

That's a good idea.. I'm going to try and find an older apk and install it 

[Zoilo]

I went back to 2.7.2 let's see what happens 

[hoofbeats95]

@Zoilo how do you go back? 

[Zoilo]

@hoofbeats95 I just uninstalled it.,and Googled the 2.7.2 apk online, and just installed that apk 

[Zoilo]

@hoofbeats95 and make sure you un click autoupdate at the playstore that way it won't update on its own 

[sfringer]

---

@SunsetRunner wrote:

---

If you still have the old dongle you can use that. Otherwise you can buy them cheaply in the Fitbit store. You also may be able to sync when connected to the charger through your PCs USB port. I have not tried that.

---

The cable for the Ionic/Versa is charging only; it does not support data transfer.

[tofuuu630]

LOL @EBANNAS that's such a bs response...makes me wonder at times if customer support really know what they're talking about at times...

---

@EBANNAS wrote:

Customer Support recommended basically turning off most of the features and choose a different clock face...

---

[stubee]

So still no word from Fitbit on this issue today?

I can only imagine the number of people hitting/exceeding their bandwidth cap, or wondering why their phone is dying after a few hours.

[RonP364]

I did something similar to keplernl. Connections, Data Usage, Mobile Data usage, click the Fitbit app, turn off switch that says Allow background data usage on mobile network.

I have a Samsung GS6 Active.

OS level is Android 7.0.

Fitbit version is 2.73.

Versa.

I just noticed a data usage warning yesterday, and saw that Fitbit has used 1.47GB of background data since July 1. In June (second half of June, since I just got the thing for Father's Day) it only used about 300MB.

From Friday evening to yesterday afternoon I was in a remote area with no wifi. I will again be away from wifi over the weekend, so I should be able to tell if disabling that option helped.

I have not noticed the battery discharging faster or the phone heating up.

[ErickFitbit]

Hey everyone -- I recommend uninstalling and then re-installing the Fitbit app. Let me know if you continue to experience the issue after attempting this troubleshooting step.

[Tzg2333]

Didn't help, I tried over the weekend.

[SKBennett]

I’m having the same issues. I just called and they said it is not the versa and suggested I just log out of the app when I’m not on WiFi (rendering notifications inactive). They didn’t seem interested in looking into it. I’m mad because the notifications are one of the reasons I wanted it! The charge 2 didn’t do this and it has notifications!

[hoofbeats95]

@ErickFitbit that doesn't work. 

[hoofbeats95]

@SKBennett that's a lame answer. They always want things turned off.  It's dumbing down the features of the phone.  But above that - this is draining my battery whether I'm on wifi or not. It's draining rapidly.  This is unacceptable. 

[Stevotronic]

Thanks @Julia_G I'll try Bluetooth first on my windows 10 PC. no rush anyway, I guess I have a few weeks leeway. Not gonna buy a dongle even if it's only $7 -- Fitbit should be giving me one to compensate for their bug 🙂