11-21-2016 12:07 - edited 02-28-2017 11:21
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11-21-2016 12:07 - edited 02-28-2017 11:21
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Fitbit Update 02/28/2017: As this issue was resolved with the release of the Fitbit app for Android, version 2.41 I will be closing this thread.
If you run into this issue in a new instance, please create a new post in the Android board and reference this thread. Thank you!
Fitbit Update 01/26/2017: We've just released the Fitbit app for Android, version 2.41 which includes a fix for the issue where the new Dashboard is not updating stats after sync.
Please update to the latest version of the app and let me know if the issue has been resolved for you. Looking forward to hearing your updates! Thanks for the continued patience.
Fitbit Update 11/21/2016: Some Android users who have opted-in to the new Android Dashboard redesign experience have reported that their Dashboard is not updating their steps and other stats after a successful sync.
Our Android team is aware of this issue with the preview and is currently investigating the root cause. In the meantime, I recommend logging into the Fitbit.com online Dashboard, completing a sync, and confirming that your step activity is updating in the activity log tab.
In addition, you can temporarily switch back to the old Dashboard to see instant updates. To do so, follow these steps:
- Click on the "Account Tab" in the new Dashboard design.
- Scroll down to the bottom and select the "Advanced Settings" option.
- Click on "Switch back to the Dashboard" button at the top.
I will be sharing status updates here, so keep an eye out for more news.
11-23-2016 08:46
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11-23-2016 08:46
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11-23-2016 08:50
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11-23-2016 08:50
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11-23-2016 13:16
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11-23-2016 13:16
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Any updates yet with what the trouble is?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!
11-23-2016 22:12
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11-23-2016 22:12
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11-24-2016 03:11
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11-24-2016 03:11
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My steps also don't sync.
I have been through the trouble shooting.

11-24-2016 21:52
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11-24-2016 21:52
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11-25-2016 07:30
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11-25-2016 07:30
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Hello,
I have been facing syncing problem with the old dashboard too. tried all the tips mentioned but still nothing seems to be working..what can be done?

11-25-2016 10:02
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11-25-2016 10:02
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I tried to pull down to sync, app showed me sync a moment ago, actually app hadn't completely sync. still sync or sync error.
According to my experience, I want to tell you my solution way.
when I seen sync a moment ago noti, I didn't try to sync several time. I went to bluetooth setting on my andriod phone, Click on my fitbit device and "Forget" my fitbit. and open fitbit app . Pulled down to sync. It was going to sync . BUT,
You couldn't get any noti from your phone. After that you must do replaced you device again from your Fitbit app and pair agin.
**** I don't know how many time It can be OK. This solution had pretty worked on my updated fitbit app and firmware.
Thank you.

11-25-2016 14:03
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11-25-2016 14:03
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11-25-2016 17:14 - edited 11-25-2016 17:16
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11-25-2016 17:14 - edited 11-25-2016 17:16
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I have noticed that when using the new dashboard, it does not show synced information. As you can see, the dashboard is showing what was synced around 12:40ish this afternoon and I gave the new dashboard about 4 minutes to update but it didn't, yet the old dashboard is showing the correct synced information. Whats up with the new dashboard not syncing correctly??
this is what was synced at 12:42 or so this afternoon & still shows after syncing a few minutes ago.
This is what should be showing on new dashboard after syncing a few minutes ago.
11-25-2016 17:39
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11-25-2016 17:39
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It is not so much a problem of the dashboard not syncing correctly, @ChistineE, as it is a matter of the screen not refreshing. Different phones, and even defferent models or revisions of the same phone, have different screen refresh rates & schedules. I have found that if I force it to another screen, such as opening one of the detailed stats, and then going back to the dashboard, it will refresh the screen with the correct data. The data from your tracker has synced with the Fitbit server, but the dashboard isn't showing the updated stats yet.

11-25-2016 20:14
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11-25-2016 20:14
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11-26-2016 05:22
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11-26-2016 05:22
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11-26-2016 07:16
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SunsetRunner
11-26-2016 07:16
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I like the new look of the new dashboard. However, it's a shame that the tiles don't hold the stats of the day you are looking at and just the current day. It would be much more intuitive for this to happen, I believe. If I'm looking at yesterday I would expect to see food, water and other stats for yesterday, perhaps for quick comparison.

11-26-2016 13:07
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11-26-2016 13:07
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It's been several days since I've been here - but I'm glad that the developers see there is an issue with the new dashboard. Since I have a Flex 2, I don't have a step counter on my arm - so if the dashboard requires that I wait several minutes to see an accurate count, or if I have to go through several steps to sync then come to website, that will be a dealbreaker ... and I like that I finally have a fitbit wristband that doesn't cause me to breakout. 🙂
And, yes, I am on the correct version of the software and yes, I've tried all the different things suggested, and I still don't see the counter update realtime at any point as I walk like the 'old' one currently does.

11-26-2016 15:02
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11-26-2016 15:02
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11-28-2016 11:20
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11-28-2016 11:20
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I have the same issue with the old dashboard as well. It stopped to sync yesterday morning and then worked in the evening. Today it stopped at 14.12 and won't sync.
Any tips anyone?
Many thanks
Chris

11-28-2016 14:03
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11-28-2016 14:03
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11-28-2016 14:47
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11-28-2016 14:47
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Have you turned Bluetooth off and on, @C.R.? Have you verified that Location Serivces is turned on? I have not experienced any problems with syncing since upgrading to the new dashboard. When I open the app, the Connection Symbol above the Charge 2 battery icon starts flashing. Soon, the sync status line starts moving across the screen right below the Fitbit name and Charge 2 symbol. As soon as that status line reaches the right side of the screen, the sync is completed and the connection symbol changes from flashing to solid, indicating that the tracker is connected.

11-28-2016 14:51
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11-28-2016 14:51
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It is obvious from the number of comments, that there is a problem that
cannot be fixed by the customer.
