11-21-2016 12:07 - edited 02-28-2017 11:21
11-21-2016 12:07 - edited 02-28-2017 11:21
Fitbit Update 02/28/2017: As this issue was resolved with the release of the Fitbit app for Android, version 2.41 I will be closing this thread.
If you run into this issue in a new instance, please create a new post in the Android board and reference this thread. Thank you!
Fitbit Update 01/26/2017: We've just released the Fitbit app for Android, version 2.41 which includes a fix for the issue where the new Dashboard is not updating stats after sync.
Please update to the latest version of the app and let me know if the issue has been resolved for you. Looking forward to hearing your updates! Thanks for the continued patience.
Fitbit Update 11/21/2016: Some Android users who have opted-in to the new Android Dashboard redesign experience have reported that their Dashboard is not updating their steps and other stats after a successful sync.
Our Android team is aware of this issue with the preview and is currently investigating the root cause. In the meantime, I recommend logging into the Fitbit.com online Dashboard, completing a sync, and confirming that your step activity is updating in the activity log tab.
In addition, you can temporarily switch back to the old Dashboard to see instant updates. To do so, follow these steps:
I will be sharing status updates here, so keep an eye out for more news.
11-28-2016 14:55
11-28-2016 14:55
11-28-2016 14:56
11-28-2016 14:56
11-28-2016 15:21
11-28-2016 15:21
Hi everyone -- Our team is aware of the issue with updating stats on the new Dashboard. You can follow my recommendations and updates for this issue here. Thank you for the reports and feedback!
11-28-2016 15:26
11-28-2016 15:26
11-28-2016 15:47
11-28-2016 15:47
11-28-2016 15:47
11-28-2016 15:47
@Kjc50 What do you see when you temporarily switch back to the old Dashboard? To do so, follow these steps:
Hope doing that will help complete your sync.
11-28-2016 15:49
11-28-2016 15:49
11-28-2016 15:51
11-28-2016 15:51
11-28-2016 17:02
11-28-2016 17:02
11-28-2016 17:48
11-28-2016 17:48
11-28-2016 17:52
11-28-2016 17:52
11-28-2016 18:14
11-28-2016 18:14
@tibetrin- If you have Android 6.0 Marshmallow, you must go into Settings, Location, and enable Location Services. Google requires Location Services to be enabled in order to use Bluetooth to sync the Fitbit tracker.
11-28-2016 18:41
11-28-2016 18:41
11-28-2016 21:48
11-28-2016 21:48
11-28-2016 23:25
11-28-2016 23:25
11-29-2016 05:04
11-29-2016 05:04
I have noticed that it is slow but it does update. Just a little patience is needed.
11-29-2016 06:48
11-29-2016 06:48
@tibetrin wrote:
Larry, I tried your suggestion with my marshmallow OS. I'm still told tracker not found. Any other suggestions? Neither dashboard will sync for me.
Sorry I wasn't able to reply sooner, @tibetrin, but I went to bed last night before seeing your post.
The only other suggestion I can offer, is to make sure you do not have a Bluetooth conflict that is causing the phone to not connect to the tracker. As an example, if I am using the laptop and have the Fitbit Dongle inserted into the USB port, and I try to sync the Charge 2 with my HTC One phone it will often tell me that it cannot find the tracker. If I then pull the dongle out of the USB port and try to re-sync with the HTC One phone, it will sync almost immediately. I have found the same problem if I have my ZTE tablet next to my HTC phone, the phone won't sync with the tracker until I separate the two devices.
So, make sure you don't have any other devices trying to use the same Bluetooth channel on the tracker to see if that helps.
11-29-2016 06:54
11-29-2016 06:54
@RealtorGerri wrote:
After reading all of these posts, it seems that the new dashboard has created a lot of user problems. I wish that Fitbit would have their tech support staff tell everyone that it is a Fitbit issue....
I agree that a number of people are experiencing problems with syncing their tracker, but I am not sure they need to "tell everyone" that it is a problem. I have not experienced any problems with syncing either my Charge 2 nor my Charge HR with the new dashboard, and of the millions of trackers sold and in use, I am sure quite a few others are syncing on a regular basis.
That, of course, does not detract from the fact that you are having problems and need to have a resolution. I hope you are able to resolve the problems and get your tracker syncing on a regular basis. If you can detail the exact problem you are having, perhaps there is a solution that others can offer.
11-29-2016 08:12
11-29-2016 08:12
I am happy to hear that you are not experiencing the problems that many of us are having. Perhaps I should have been more explicit in my answer. When I said "tell everyone", I meant for everyone on the Fitbit Community Boards to write in so that Fitbit would aggressively be trying to resolve these problems. I just received an email from Tech Support suggesting that I do a factory reset to resolve the problem. I already tried that before calling them yesterday, ( and didnt think to come to this website). I think that if the IT Dept communicated with the Support Dept to let them know what was happening, a lot of people wouldnt have their time wasted, just to be told, like I was, that it's my phone and not my Fitbit, after both had been working correctly for the past year.
11-29-2016 09:01
11-29-2016 09:01