RESOLVED 06/15/18: Not receiving Message+ notifications after update

[AlessFitbit]

Fitbit Update 06/15/18: This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications from the Message+ app, I recommend confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

I am closing this thread as the issue has been resolved. If you begin to experience this issue again at a later time, please create another post in the Android Community Forum and reference this thread. Thank you for your continued patience as we worked to get this resolved.

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Fitbit Update: 6/13/2018

New version 2.73 has been fully released to all our Android users and you should be able to update your Fitbit app. We have released a fix for Message+ and Signal App notifications.

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Hi, everyone!

I noticed many of you reporting that you no longer receive your Message+ notifications to your Versa/Ionic after the Fitbit OS 2.1 update. 

We've escalated this issue to our team for investigation. For the meantime, I recommend using the default texting app on your Android device or any other messaging apps. 

When I have more information, I'll provide that here. Thank you!

[FitWaller0302]

This in regards to the Message+ comments I get the notification on my Versa. But I can reply from the Versa. I have a Gaxaly S5 don't know if that's the issue.

[DCMom2]

What did they tell you? I've tried everything and can't get text or calls.

[SunsetRunner]

They said the problem is on their end and they r working on it

Sent from Yahoo Mail on Android

[ksc]

Fitbit problem All we can do is wait until it gets fixed. 

[AlvaroFitbit]

Hello everyone, as you most of you know this issue with the Message+ app is being investigate by our team. Please keep an eye on the main post @AlessFitbit shared in the first page as any updated will be posted there. We hope to have information soon but I appreciate your patience while this is resolved.

I'll be around!

[hkolessar]

thank you, I will give it a try.  seems crazy to have to go through this just to receive notifications.  I appreciate your email.

[Mattmurph30]

Hi, I didn't see a new format update to .2.

Sent from Yahoo Mail on Android

[Ungers24]

I tried switching to my default message app but I don't get those notifications either....now I'm also noticing that other things aren't syncing to the app either. For example, I am meeting my goal of 250 steps per hour but the app shows 0....my versa is recognizing the steps however

[Sadie3]

I also switched my message app and it didn't work....

[Cred425]

Does this issue also apply to the blaze?  After almost a month of not getting notifications & trying everything I can to fix it, I gave up and decided it was a Samsung issue and it would work again when they fixed their end. (Started after their uodate).  I spontaneously started getting notifications last week but it stopped again 2 days ago.  Help? I' very disappointed and regretting choosing fitibt.

[hkolessar]

I'm not sure about the blaze.  I had a surge and had some problems.  Now I am regretting getting the Versa

[ksc]

My problems began with the Fitbit update for Versa to .15. The company is trying to get it fixed. Some users says the V8 version of Android does work with .20. Hate the wait and the updates. My blaze is sitting in a drawer.

[ksc]

FYI. Moderator:  Even the default message does not work. Face it, this is an epic fail. I hope many hands are on deck to fix the mess. My calls no longer are coming in  and the only thing that does work on notifications. My calendar. A date to fix would be more than appropriate at this time. Going on too long. To tell us keep checking back is just so annoying. Not an answer.

To recap: Android V7 does not work with Versa update to .15

[Linzeh13]

Hello, I just wanted to see if there was any updates. I also no longer get any notifications: call/text etc. 

Thank you!

Lindsay

[Jwskelton80]

When can we expect a fix for the message+ notification glitch? I just got my versa two days ago and that's the only notification I'm not getting. Overall definitely like the product.

[Joe_on_the_go]

Don't worry I've fixed the issue

[DCMom2]

How did you fix it?

[Joe_on_the_go]

Somehow the notifications on my charge 2 had been turned off. So I turned it on & it appears to be working

[Sadie3]

I have turned mine on and off and back on,... Still doesn't work

[dmb66]

Yes, after contacting customer support, I received an email saying they are aware of the issue and working on a fix.