RESOLVED 06/16/2018: "Notification service not running" error

[AlessFitbit]

Fitbit Update 06/16/2018

Thank you for reporting the error is not longer showing in the Fitbit app. This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications. Make sure to confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

I'm moving forward in closing this thread as the issue has been resolved and there is no need to post future updates. If you have questions regarding the Compatibility of your phone, refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

Thank you for your continued patience as we worked to get this resolved.

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Fitbit Update 05/09/2018

Hi, Android users!

Some of you may be seeing the following error message inside of the Fitbit for Android app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker." Even if you perform a restart, the error message persists. 

Thanks for reporting! Our team has been notified and are investigating. We will make sure to update you all if we receive more information. In the meantime, we appreciate your patience. 

[SunsetRunner]

Hi this error is still occuring. it was fine for 2 days but is back again. And again doesnt matter how many times I reset my phone it still isnt working! is this going to be fixed soon? 

[SunsetRunner]

I had this issue and man was it a pain to get back up and running. I tried using the fitbit chat but as an IT person myself it was like spinning in circles lol!

Here is my classic IT way of fixing it (no guarantee for anyone out there, this is just a joke because yes it did work but there's no method to my madness here)

1) Reboot the fitbit

2) Reboot your phone

3) Make sure app is updated

4) Uninstall app. Reboot. Reinstall. Reboot

5) Turn Bluetooth on and off a few times

6) Reboot

7) Repeat steps 1-6

😎 Unpair device from fitbit app

9) Repair device from fitbit app

10) Reboot

Should work after all these simple, non time consuming steps. Woohoo!

[Pandasand]

Hi there. I'll try that when I've a spare hour or 2😂. Seriously though, thanks, I will try it.

Sent from my Huawei Mobile

[Salmaner]

Hello support team! 

Today my Fitbit Versa has came, but unfortunately the Notifications dose not work at all. 

Only test is working but so slowly about 30 second.

I have the same issue with my Mi Mix 2 which is describing here.  I check all instruction which you have on help page and all advises on this discussion. Nothin help.

I hope you release new fix update as soon as possible.

[Salmaner]

Hello RobertoFitbit !

Thank you for your help on this fourm.

How I could find out about a new supporting divice? 

For instance, according list of supporting devices of the Xiaomi smartphone there are only 4 models. Beside they are not flagman models.

On my model Xiaomi Mi Mix2 the App Fitbt is working, except Notifications.

It looks like it need some permissions 

Of cause restarting dose not help at all. 

Are the Fitbit Company planing to add new divice of smartphone for supporting?

Regard,

Salmaner.

[soumyoc]

I am facing the same issue. I am using Oneplus 5 which runs Android 8. 

Update:

Normalise Battery Optimisation and clear storage helped

Moderator Edit: Format

[T-Rexx]

Hey Folks,

Has there been any resolution yet to the above message error screen that was posted?  I just setup my Versa (which I may add was a pain in the rear end - story for another thread).  Albeit, I get no call or text message notifications and the above screen shot.

Ideally I don't want to change my text message application (use default Messages app on my Zenphone 3).

Any updates or a resolution would be appreciated.

Regards

[SunsetRunner]

---

@T-Rexx wrote:

Hey Folks,

Has there been any resolution yet to the above message error screen that was posted?  I just setup my Versa (which I may add was a pain in the rear end - story for another thread).  Albeit, I get no call or text message notifications and the above screen shot.

Ideally I don't want to change my text message application (use default Messages app on my Zenphone 3).

Any updates or a resolution would be appreciated.

Regards

---

As an owner of multiple fitbit models over the past couple years, I usually do have to futs around with settings & rebooting in the beginning, especially to get notifications going. I would recommend double checking all your notification settings first for the device. Are they all turned on (seems like a durp thing to do but just check yourself), are they set to the right app? Is the vibrate setting on?

The Versa has a lot of settings you can play with. Once you get used to them, you'll find they are very helpful for customizing and I love them! Sometimes unpairing the Bluetooth from your phone & device helps, rebooting, and re-setting it up. The notifications take some serious sync-age so we have to give our phones & device a bit of time to sync up together. Hope you are able to get them running soon!

[sdai1010]

is there an update on this yet?

[NettyP]

I haven't heard anything.

Sent from my Huawei Mobile

[soumyoc]

Its nit the app issue. I had the same problem.

Issue is with Android Permissions. It took me some time, but @RC_Cola's post helped.

Fix for Android 8:

1. Go to Battery Optimisation settings of your Android device and Exclude the Fitbit App from optimisation rule

2. Go to Fitbit App on Android App menu and clear cache & storage.

3. Allow all permissions to Fibit App in permission settings from Android Menu

4. Relogin to your app 

5. Pair Device again

Voila... everything works normal..

I hope this helps...

[T-Rexx]

Call me crazy, but unpairing, rebooting, pairing, rebooting, clearing cache...clearing data...uninstall the application....install the application etc. Isn't a resolution to the problem at hand.  Given you have to potentially do this multiple times and pray that it works.

I mean I have done the aforementioned steps with no resolve.  Clearly, I should have ran with an iPhone and an Apple smart watch with all the difficulties tied to getting a Versa paired.

All these steps to sync a blue tooth device is more daunting than remember the old Nintendo Contra extra lives code (up, up, down, down, left, right, left, right, B, A, B, A, select, Start).  However at least the Contra code worded - It is pathetic a device that costs this much doesn't have adequate software built with it.

[fljwoei]

Hi there, 

I also use an Xiaomi Mi Mix 2. Notifications are working for me. The only time I get the dreaded notification "Restart your phone to restore tracker notifications" is when I turn off and restart the phone.

In that case I would go to Settings, Additional settings, Privacy, Notification access, look for Fitbit Notification Service and toggle off then on. This should work till you restart or reboot the phone. In that case repeat the process. Hope this helps.

[Riziahmad]

Hey it worked.... Thanks

[NettyP]

What did you do then?

Sent from my Huawei Mobile

[Riziahmad]

fljwoei

First Steps

1 0 1

Hi there, 

I also use an Xiaomi Mi Mix 2. Notifications are working for me. The only time I get the dreaded notification "Restart your phone to restore tracker notifications" is when I turn off and restart the phone.

In that case I would go to Settings, Additional settings, Privacy, Notification access, look for Fitbit Notification Service and toggle off then on. This should work till you restart or reboot the phone. In that case repeat the process. Hope this helps.

[Riziahmad]

Hi there, 

I also use an Xiaomi Mi Mix 2. Notifications are working for me. The only time I get the dreaded notification "Restart your phone to restore tracker notifications" is when I turn off and restart the phone.

In that case I would go to Settings, Additional settings, Privacy, Notification access, look for Fitbit Notification Service and toggle off then on. This should work till you restart or reboot the phone. In that case repeat the process. Hope this helps.

[SunsetRunner]

Any update on this issue ?

Cheers 

[Riziahmad]

My notification is working fine now after doing following settings 

 go to Settings, Additional settings, Privacy, Notification access, look for Fitbit Notification Service and toggle off then on. This should work till you restart or reboot the phone. In that case repeat the process. Hope this helps.

[sdai1010]

I tried the same steps but didn't work on my phone

[Salmaner]

To:  fljwoei

Thank you.  

At first time when I try to do it, it does not make sense. But after I try to do thee times then it works now.

1 - I restart my phone.

2 - In "Settings, Additional settings, Privacy, Notification access" I turn OFF settings.

3 - I send to me SMS from another phone. (of cause nothing happened)

4 - In "Settings, Additional settings, Privacy, Notification access" I turn ON settings.

5 - I send to me SMS from another phone.... And it works now

Good  advice! Thanks' a lot.