RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Leigh24]

Same thing is happening with me this morning with my Charge HR and Android App. Both of us on the same day makes me think it is a glitch with the App and not an individual problem. Hopefully Fitbitb will rectify the problem.

[MAEMomma]

I have an hour that I reached all my steps, which shows on my FitBit Charge 2 but not on my Dashboard. Maybe a glitch? Anyone know how to fix it?

[Leigh24]

This is not a synching problem - if that was the case our Apps would not be showing any data. But people are reporting that the App is showing kilometres travelled, minutes of activity, sleep hours, heartrate, etc.It is just the number of steps and calories burned that aren't showing up. I noticed it firstly this morning after an automatic update of the App. And there are alot of people experiencing this problem as of this morning and logging it under various headings of this community board.

As such, it must be a problem with the App and Fitbit need to investigate ad rectify. 

[Nadinesw]

I have done all of this. It is very frustrating. Seems to have been since
the update. It was fine in the morning and then stopped in the afternoon.
Have uninstalled. logged out.

[Deelisush]

So my alta hr will not display steps and calories in real time;however, it shows distance and time...it will show up tomorrow though?! 

Any ideas or suggestions...I've done restart and app uninstall/reinstall but nothing helped. 

[jsmom96]

Mine is not showing steps, calories, activity or heart rate.  But if click on each one if these things and go to the graph and click on the day it shows.  So it's counting everything, just can't see it on the first page.  Just frustrating.

[Neicie]

Same thing happening here. Shows zero steps on mobile app, my wristlet is correct.

[Neicie]

Has to be a glitch. I am having the same issue with my alta hr

[Deelisush]

My husband's is working just fine...ugh! 🙂

[Nadinesw]

This is exactly what mine is doing. Super frustrating. About to go looking
at other ones and selling this if this is what it does after an update

[t-mac30]

Flex 2, same problem. 0 steps or calories, 10.35 miles and 122 minutes.

[murjd17]

I started having the same issue with my charge 2 paired to an LG k20 with the most recent update. Everything was working perfectly until the updates this week. The minutes awake will show up once I tap on the sleep tile and then back to the dashboard. The live heart rate, unfortunately, hasn't worked at all. Also running version 2.76

[hike4ever]

My samsung S8 updated fitbit apps this morning.   Since then the dashboard shows 0 Steps even after I sync. Other parameters are normal except steps.  But when I click the 'steps' it shows the details and my steps are 6,730.  So it's synced but why this steps does not shown in the dashboard? 

[shannon673]

Since updating my heart rate does not sync or even show up in my app 

[shannon673]

It's not just in the app it doesn't work on my dashboard either I have no heart rate info at all

[spf001]

Same problem here on Android app - interestingly the Alta HR shows the correct steps, the summary dashboard shows zero steps but if you then select the zero steps to look at this week and then select the zero steps line again to look at the daily steps in detail - it correctly shows the step count that matches the fitbit!!

And as per previous comments the data eventually arrives correct on the summary dashboard around about midnight - as if some overnight process has run?

[Charl_Roberts]

So today my app is showing 0 steps, despite my Versa showing the steps I've done and when I log onto my computer that dashboard is showing steps, I've deleted app deleted device from Bluetooth, reset device, re-installed app but still showing 0 steps not sure what else to do.

[N8teGee]

I've downgraded to 2.75, all is working fine now. I will stay on 2.75 until its confirmed the issue has been fixed. 

[NellyG]

I have no idea! But try uninstalling the app and reinstall it, log back in and see if the steps have appeared on the dashboard. Let us know 

[NellyG]

Lol - I have no idea! I have just told another poster to uninstall and reinstall for the same problem, but that hasn't worked for you. I think it must be something at the Fitbit end, so I doubt you can fix it on your end.