Samsung Galaxy J7 Compatibility

[riisho]

Does anyone use the fitbit Alta successfully with a samsung galaxy j7 unlocked phone?

Moderator edit: edited title for clarity & format

[PJT24]

My J7v and my charge 2 worked without a flaw until Nov 2018 - what happened? To say j7 is not supported seems crazy since it was fine. How long until you fix it? I used the same phone and same charge 2 from Idaho to Hawaii in 2018 & now it's useless. Please fix this issue ASAP.

[Bob08759]

Our J7 and Fitbit Alta worked well until Verizon did a phone update.
We went back and forth with Fitbit customer service.
There will be ripples any time either your carrier or fitbit updates their
software.
Call fitbit customer service. I had to do it every 3 days.
The fitbit j7 and alta hr have been working great for the last 2 months.

[Candiib]

I don't have any idea, it just all the sudden started working.  I have since gotten rid of the Samsung and went back to an LG, I never had a problem with the last LG with the Charge 2 and this one also connected immediately.

[jendhi]

you say that samsung galaxy j7 isn't compatible, but my mom has a samsung j7 and her charge 2 worked perfectly with it.  it was in November of 2018 that the notifications stopped working.

also, your site lists the samsung galaxy j as a compatible device.  if that's true, which of the samsung galaxy j are compatible?  you say the samsung galaxy j 7 isn't, so is the j3, j4, j5, or j6?  if those previous older models are compatible, why wouldn't the new j7 be?

thanks!

[jendhi]

November is when my mom's Charge 2 and Samsung Galaxy J7 stopped working as well!  

[GrandPetie]

My Samsung J7 is now in sync with Fibit.

[jendhi]

the charge 2 syncs fine with the phone.  just notifications won't work and it won't pair with the phone.  it used to, but then stopped all of a sudden.  i haven't been able to repair it.  fitbit today said it's because the Samsung Galaxy J7 isn't a compatible device.  

[Bob08759]

Any software update or factory reset can have a negative effect.
Fitbit said they cannot keep up with all the updates.
You just have to keep going with fitbit customer service.
We gave up for a few weeks and the alta hr and j7 started working. Has
been good for a few months.

Wish I could give you a better answer. Logic does not always apply.

[jendhi]

yeah, i'll try again to re-pair it again to see if notifications start working.  it's just frustrating because it depends on who you talk to at FitiBit.  Some say it's compatible, others say it's not.  Some will help you try to resolve the issue, and others just blame the tracker and say buy a new one (but the tracker works fine with my Samsung phone but mine is with Tmobile, not Verizon).  

[Bob08759]

T mobile and Verizon have slightly different software an antennas.
A Verizon s8 or s9 won't work in t mobile after switching SIM cards and
vice versa.

Just keep pushing fitbit customer service. Petal to the metal

[PJT24]

Good question! Fitbit updated 11/21 and mu phone & fitnit quit talking. I
wondered why Fitbit chat person told me the j7 was not a compatible
device. Many qiestions & I'll phone Fitbit customer service- maybe I'll
get answers. Thanks

[MagicJack]

I have no idea. I’m just a customer like you that has a Samsung j7 and I don’t get text notifications


Sent from my iPad

[Bob08759]

If you are having problems with your fitbit call fitbit customer service.That is where I got all my info.They will help you a lot.
Nothing to do with texts.


Have a Great Day,
Bob Burtis
raburtis@gmail.com201-704-0863
Sent from my Verizon, Samsung Galaxy smartphone

[Kar___1210]

Mine suddenly synced...don't know why..Karen 

Sent from my Verizon, Samsung Galaxy smartphone

[Kar___1210]

Thank you!!!

Karen

[jendhi]

So my mom got the versa yesterday and it works perfectly. It paired easily
with her phone and she gets notifications of text messages, emails and
phone calls.

Maybe it's a charge 2 issue? I haven't tried to re-pair it since she got
the versa.

[Bob08759]

Same happened hereLogic does not apply.

Have a Great Day,
Bob Burtis
raburtis@gmail.com201-704-0863
Sent from my Verizon, Samsung Galaxy smartphone

[Kar___1210]

Thank you! My Charge 3 suddenly appeared on my bluetooth..Don't know why.It still has trouble syncing.

Karen

[Bob08759]

Just keep trying it will eventually work.


Have a Great Day,
Bob Burtis
raburtis@gmail.com201-704-0863
Sent from my Verizon, Samsung Galaxy smartphone

[Kar___1210]

Sent from my Verizon, Samsung Galaxy smartphone