Stress management score not working

[Minpinny]

My stress management has stopped working. It does not give any metrics for it. It has been 3 days and still nothing.  It was working fine prior.  

Sence fitbit

[Corr]

Hi @YNA ,

the Accept response stay's grey if you don't scroll down..... So first read and/or scroll down the terms and conditions, then you can accept and the feature will work.

[Corr]

Hi @MartellaFit 

First make sure that you have the latest app version (3.42.1).

Then you will have to wait for the option to appear by itself. It looks like it's a progressive roll out.
I just got the option for half an hour.

[Rich_Laue]

Exactly @Corr, I also pointed this out above. As you say, it is hard to agree to something that has not been read. 

[Camillewindsurf]

I have a Fitbit versa 3 and pay for premium and I meet the requirements for the stress management and it never works and never has? 

[SilviaFitbit]

@Camillewindsurf Welcome to the Fitbit Community. Thanks for the settings checked prior to posting. 

Let's try the following: 

- Verify the latest app version is installed (3.43.1)
- Delete the stress tile 
- Re-install it 
- Wait a night for the stress score to display 

Hope this helps. 

[YNA]

Hi,

My Versa 3 version is 36.128.5.38, nothing close to the version you quote.

I think the real issue is privacy permissions. Mine are set very high so Versa probably does not have the low level needed to operate the stress management function.

Thanks.

[SilviaFitbit]

@YNA Hi there. Thank you for sharing those details. 

The version mentioned above refers to the Fitbit app not the Versa 3 firmware. Learn more about it here. Have you tried the troubleshooting mentioned here? 

Also, make sure that you're following these tips to use the Fitbit app on your Android phone. 

Hope this helps. 

[Traegon]

I work overnight so I sleep during the day so that is a problem for me 

[SilviaFitbit]

@Traegon Welcome to the Fitbit Community. Thanks for the details mentioned. 

Your feedback is appreciated, we're always striving to improve our services offered. You may want to vote for this idea Able to get stress scores regardless of sleep schedule. our team reviews them and the status will change depending on Fitbit plans. 

Hope this helps. 

[Joyful19]

My Fitbit app is not registering my stress managem score and I meet all the requirements in wearing the versa 2 watch. How can I get this resolved? My son's is working and he has the inspire 2. ugh

[SilviaFitbit]

@Joyful19 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate that you checked your requirements. Try the following: 

- Delete the stress tile 
- Re-install the stress tile 
- Wait a night for the stress score to display 

Hope this helps. 

[Dumky3]

No problems then suddenly aame issue started 2 days ago. Can't scroll down beyond the "I disagree" option. It appears that the "I agree" has been checked. Have uninstalled and reinstalled the tile to no avail

 

[SilviaFitbit]

@Dumky3 Hi there. Thanks for the troubleshooting performed prior to posting. 

I appreciate the screenshot shared. May I know if you're able to scroll down in the part where it says "We provide you with your Stress Management score" once all that information has been read, you should be able to choose I agree or I disagree. 

Hope this helps. 

[Traegon]

Not sure about that since I set it up awhile ago. But the score shows up randomly not sure what is different on those days to get the score to work.

Sent via the Samsung Galaxy S10+, an AT&T 5G Evolution capable smartphone

[SilviaFitbit]

@Traegon Thank you for getting back.

In this case, you may want to check the requirements mentioned in this post. Also, take into consideration the following: 

• Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.

• Take at least 500 steps during the day.

• Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?

Hope this helps. 

[Dumky3]

Hi.
Thanks for getting back to me.
Managed to scroll eventually. The secret was to touch the middle of the
text rather than the bottom. Never experienced that before.
Regards,
David

[Traegon]

Didn't work. Stress management is now causing my stress lol. With all the problems I am having with this fitbit app I have a feeling my next watch won't be a fitbit.



Sent via the Samsung Galaxy S10+, an AT&T 5G Evolution capable smartphone

[SilviaFitbit]

@Dumky3 Thank you for getting back. I appreciate that you shared the tip that worked for you, I'm sure it will work for others who might experience the same. 

@Traegon Sorry to hear that this feature is causing you stress. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[EveyRose]

I have only gotten it to work once since I signed up for premium...my 90 day free trial is almost up and other the showering I have my fit bit on at all times...I am very frustrated with this not working

[SilviaFitbit]

@EveyRose Hi there. Thanks for the details mentioned. 

I see where your frustration is coming from. Let's try the following troubleshooting: 

- Delete the stress tile 
- Re-install it 
- Wait a night for the stress score to display 

Hope this helps.