Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Completelystuck]

Yes it is. I have started a new topic. This is ridiculous. I can't pair
the Sense at all now.

[Eileenalec]

Updated new software few days ago. My versa lite lastsynced just after midnight. Been trying to sync since 1.00. Was down loading over 6 hours then wouldnt install. Phone says connected but phone wont sync & message on phone is _To start Download the App  which is scrolling through in lots of languages. Have already tried uninstall the app. Hope the above issue is resolved soon. Shame that I had to hunt everywhere to find out there is an issue. 

[Petrunkaanna]

Until Tuesday morning I loved my versa 2, it synced and worked perfectly with Redmi 6 (listed as incompatible), after all wasted day on contacting your help, factory reseting, restarting, reinstalling, etc. I managed to updated it but that is it, can't sync anymore and while nearly dying during workout it shows me below zone heart rate. Ridiculous. I think I will use the warranty and will return it. Or is this gonna be fixed? Also lost several options to have on the watches (sleep log, workout, water log, etc.) And it is stupidly vibrating with everything and no way to turn it of. I'm disappointed and angry for loosing all yesterday for that. Please fix it, I loved it, now I hate it!

[Greta1945]

How long will this take to fix? It's driving me nuts. 

[jrod_62]

I think the misunderstanding is in the infobox at the top that describes how to reconnect the tracker to your phone via Bluetooth.

It tells you to *Forget This Device* on your phone, then to open the app and "set up the connection again." It gives no explicit instructions on how setting it up again works, so that leaves me to assume (if the problem is on my end) that I need to remove the Fitbit tracker from the app and go through the initial set-up again. I would think the app would automatically re-pair to the tracker's Bluetooth when it's working correctly, but when the problem is on Fitbit's side (like it is now), and there is no message asking to pair again, the phrasing of "open the Fitbit app and set up the connection again" leaves them wondering if there was something they missed, which leads to trying initial set-up again. Just could be phrased a little clearer

[Swells139]

My issue is that it sometimes logs my workout correctly and sometimes doesn't. Band location and tightness doesn't seem to matter as I have tried every which way and sometimes it logs correctly and sometimes I get this... https://ibb.co/5RWqtXx. It also never correctly logs my BPM change during mindfulness sessions. I'm starting to wish I had spent my money on a Whoop or another device that works reliably.

[Jessica1978]

Same here! Basically a lightweight paperweight 

[gabawaba]

then why did I not get this update thru twitter...I have been talking to your support team since yesterday.  They had me doing all kinds of things that did nothing.  Now I have a fitbit charge 4 basically doing nothing.  I would have been nice to get this information without digging for it.  You have my email address and there is an open chat on twitter....

seriously disappointed...  😞

[Zimme1986]

This is becoming a common issue🤬

[Crystalnicole.]

I kNow and it’s so annoying . Mine has been messing up since yesterday with not wanting to sync . Hope they fix it soon!

[Jessica1978]

After resetting your device itself did it connect/pair/sync with your phone and the app? I have tried almost all troubleshooting solutions.....Restarting my phone, restarting the watch itself, deleting my phone from the app (now I can not even get it to recognize the watch at all), I even deleted the app and reinstalled it

[gabawaba]

now they are finally acknowledging an issue at their end....like duh!!!!

Gabbi

[Jessica1978]

I am on Android 9. I made the exact same mistake because that was one of the troubleshooting solutions was to delete the watch from the app....That was a HUGE mistake on my end

[gabawaba]

funny.....not funny.....grrrrrrrrrr😡

[Jessica1978]

I have a Versa and it is all sorts of problems for me

[Pjw90]

They better get this fixed soon as its getting so frustrating for alot of people who have fitbits. You will lose alot of customers and people will want refund etc. Please sort out soon 

[Julia222222]

So why did you not address this problem over the weekend when it was first brought to your attention instead of telling me and many others that it was our phones that were incompatible nothing to do with fitbit. Well my fitbit went back today and I will not be replacing it with another even though I have been a customer since 2018

[Jessica1978]

Thank you for letting us know there is an issue....I was told this by a very rude guy when I called customer service. I tried to even delete my watch from the app and now it is not even connecting my phone and my watch. It will show it finds my watch but the 2 will not pair together. Any idea when this will be fixed? Everything was working just fine until I did an update on my watch 2 days ago. And then last night I noticed my steps were wrong on the app and my watch and phone would not sync. This is very frustrating! First time I have ever had issues with my Fitbit Versa

[Petrunkaanna]

Exactly! Lost all data and whole day with agents doing the same allover again!! Even though it is just a bug in the update 🤬

[Maxine3]

I am experiencing the same problem and have trouble shooted with no success.  Have also been waiting for chat help for 3 hours.