Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[MNgirl]

My Samsung Galaxy J7 worked great with my Versa 3 until 5:00 yesterday. Now it won't sync at all and gives an error message to make sure the watch is in pariing mode. I can't find that option? Was there an update that bumped my phone out?

[Djscott77]

I would like to hear from someone, I would like to know if the problem is being fixed and when Fitbit sent this. Mine stopped syncing last night, tuesday  it's still not up.

[M_Denner]

Wish I had known this. I did everything for a day recommended in all of your help pages over and over. In desperation I factorg reset it. Now it's a brick until it gets a new update. Maybe? 

[diycorey]

Same here.  It has been several days since my Versa 2 did a sync.  Thought I would do a bit of troubleshooting which resulted in me resetting my watch so now it wont even tell me the time.  Very expensive brick right now.  This has been going on for days, correct?  Wonder what is taking so long to resolve this?

Love all the folks bailing for Garmin.  Apparently they don't know that even Garmin has issues like this.  

[jeter22]

I have an iphone 11 and it didn't sync peloton this afternoon

AND it showed 8 active minutes when it indicates i was 4 at peak and 11 cardio.

[LandOfOZ39]

This is affecting my husband's new versa 2. It hasn't been allowing the watch to sync with his app for almost 2 days. And I was trying to help. I removed the versa 2 from his list of bluetooth devices in his phone and removed the versa 2 from the Fitbit app. And now I can't get his phone to pair with the phone bluetooth. And I can't complete setup in the app to add the versa 2 back in to the Fitbit app. 

His versa 2 had a tracker update, but we couldn't get it to update, it just kept spinning and not actually updating. Now I can't get his app to recognize his versa 2 (which he just got last week as a replacement bc his charge 3 screen faded to blackness and we got the 50% off code for him to upgrade to the versa 2).

Please help!

[SunsetRunner]

Hi KateFitbit

Today I had my old cell listed in my Fitbit and I deleted it. I cannot find where to add my new phone in Fitbit app. Fitbit recognizes it in my cell but it doesn't sync and it shows no walking for today on my Dashboard. I've spent all day reading and trying different things to do to no avail. Any help would be appreciated.

Thank you

[ARob92065]

In the same boat; so frustrating. I have done everything from factory rest, uninstall app, all the technical steps, and still nothing! Gosh, I hope they get this fixed fast. 

[SunsetRunner]

This has been driving me crazy all day. 😞 In following in suggestion I even removed the device from my account and now can't add it again either. 

[SunsetRunner]

I did this too. Didn't factory reset, thank heavens, but everything else. So frustrated. You know, if this was a one time issue, yeah, but honestly, this happens about every 2 months. You'd think they could figure it out. 

[Clarabelle]

I have not heard anything why hasn’t the monitor provided an update

[gabawaba]

same here

[ARob92065]

It sucks, the chat technician walked me through everything. Factory reset and everything. I hope my watch isn't toast after 6 months of ownership. 

[Sandy1117]

Isn’t syncing on the iPhone either 

[SunsetRunner]

I finally saw tha a Fitbit rep stated knowledge of the problem and they were working on a fix.   I also hear it is affecting many of the products and people aren't very happy,  especially since this isn't the first time this has happened. 

[lilredcass]

I could literally steal what you wrote for myself, same phone even. Everything up to date. The Fitbit device will not stay connected to Bluetooth, on my phone or my laptop. So fed up! 

[Izzosdad2015]

Come on, don't you all test the updates before affecting our devices????

[WyndFire]

Same issue; didn't sync over night (due to the now known update). Unpaired the charge 4 from my account to re-pair it, now it won't going on day two. Uninstalled/reinstalled the app, restarted the fitbit, all of it. Still won't pair or will recognize it via bluetooth but will get stuck in connecting.

[lilredcass]

Yeah, it's too bad they don't have somewhere else to keep us updated, like social media, or emailing us us. *sarcasm* 

[clints71]

Thank you, have noticed for the past week or so mine isn't automatically syncing and now it is not syncing at all.  Thought it was my fitbit, as had it almost 2 years, but now glad to find out it is a tech problem.  Will check back for updates.