Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[JGG27]

Add me to that list hope you sorted it soon 

[HelenRB]

When are you expecting it to be fixed?  Many thanks

[jamielee78]

I was having the same issue with syncing.  However, I made the mistake of unpairing my tracker.  Now I can not get it to pair.  Will this also be part of the fix?

[tbrig1234]

Can we get an update on where you are fixing the no android sync problem ... fixed, actively working on a solution, falling back to earlier version, closed for weather etc. Whatever but something please.

[mslx]

I was just on the phone with fitbit regarding this issue.  I was told they are working on a fix, but my fitbit night no longer work with my android phone.  This is horrible since I purchased this device because it was compatible with my android and now they tell me it might not be supported any longer. 😠

Moderator edit: personal info removed

[SunsetRunner]

Has anybody actually been able to fix the sync issues by following the advice that is being?

[Silverbone]

Days  now.. ..SIGH.....

[Golfgti]

I have done exactly like you and have the same problem. Identical to you onn Android and Windows 10.

[kc1586]

What is your device? That is total BS! They should just roll back the
freaking update!

[HelenRB]

Fingers crossed that Fitbit get it working soon! I only got my new Fitbit at the end of October last year and if it will not sync with my phone it will not be much use to me. Best wishes.

Sent from Mail for Windows 10

[paupau2]

i just bought a new phone, seems after logging in the bank card isn't automatically added .. so added it in the app on the phone clicking on User icon and than on  the  phone icon and yay its working again. but djeeeez !  😞

[L70]

Very frustrating after spending the money on this new watch and cant use it!

[Victoria78]

So are Fitbit now saying it can be used with android phones 

[HelenRB]

I’ve got a Samsung A10 phone – I’m not very tech savvy – I don’t what Android number it is.

Sent from Mail for Windows 10

[Golfgti]

Got Charge 4 for Christmas.

[Tashonda]

I'm on a LG Q7+, running Android 9.0

[toby2win]

Waiting for up dates very frustrating.

[mslx]

I was told that is a probability which is very upsetting to me!

Moderator edit: personal info removed

[Silverbone]

Ionic.. have done everything they suggested..even deleted and reset up tracker( that took hours and 2 devices]  phone and tablet..

MM

[gabawaba]

I sent an email to the monitor - katy? we shall see what happens.
I have also left a post on twitter even though they wanted me to go to a
private message - nope....not doing anything the reps on twitter ask until
I hear something straight from fitbit

Gabbi