Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Hal2k2]

I posted earlier and since then I have been flooded with other forum members reporting the same issue .... in the past 2 days I have called 5 times if there was a global issue with sync in regards to the same issue I am having which is syncing the sleep portion of the dashboard ....I must see literately 1000's of reports of the same ... why would the telephone customer support not be told there was an issue ... do they get paid on the basis of how many calls they answer that does not look good for Fitbit/Google!

[Konababe]

I think I have bought my last FitBit. This lack of communication on their part is ridiculous. Can you update with the previous version that worked so we can have something with which to work?

[Lisbz]

Me too, still the same error! Since  01/26/2021

[SueB25]

I've managed to download an older version and I'm back up and running.

[Carol813]

I have the same issue with mine.  The phone is ready to pair---but the tracker is not.   Sent them a message yesterday asking are they indicating an issue with the app to the tracker data - Data, or, the connection between devices - Bluetooth.   Haven't seen a clarification yet.  

There is only one answer.  Apparently they did an "upgrade" of some sorts.  It didn't work. If it just happened because of something---the answer is the same.   Put everybody back where you were before the "upgrade" and then work on the trouble off-line, without a group forming outside your door with burning torches and pitchforks.   

Accept and admit the trouble, set a drop-dead time to fix (usually in hours, not it days as we are seeing here), go to plan "B" if you don't make the deadline, and put everything back.  Big companies have done it in the past---I have been a part of such actions in Florida by Bell South, and AT&T in NJ.

There is no excuse for this delay.   

[Curvyteach]

I'm fuming...j was given a Charge 4 for Xmas and gave been unable to sync it now for 3 days!!!!

I understand from my boyfriend that it was very expensive!! He checked it was compatible with my phone prior to purchasing. 

I was really enjoying using it...but now it wont sync or pair with Bluetooth!!

I've tried everything suggested by everyone!!

[JiimKirk]

I had this problem so I live chatted with fitbit help. After an hour of going through the steps with your IT guy he told me there was nothing he could do and emailed me a coupon for 35% off a new tracker.  A few days later I have a new tracker that also wont sync. Your IT guy doesn't know that app is down??? 

[mslx]

We should all get a refund if this issue is not resolved!!! It's ridiculous!!!

Moderator edit: personal info removed

[Hal2k2]

Matco, A wise decision this happens far too often, I have had a Fitbit 6+ years and this frequently happens re updates to the apps. The problem is

that phone support knows nothing about this issue I wasted a lot of time in the past two days and I even asked is this a global issue to both front line support and to supervisors .... They all say no global issue ... in conclusion phone support must be paid on a number of calls answered not the number of solutions!!!

[pritchett4]

Where did you find the older version? A few years ago Fitibit had a similar problem and made available an older version of the app to download until they got their upgrade fixed. 

[vlledford]

When does Fitbit expect this to be fixed?? This is very frustrating and disheartening.

[pritchett4]

Can you give us a link to a previous version that was working? Fitbit did this a few years ago when they had similar issues and made available an older version of the app so that we could keep using our fitbits. 

[mslx]

They don't know what's going on down there!  The guy I spoke to this morning asked me how I knew other users were having the same issue!  I was under the impression that it was an ongoing problem that was being worked on.

Moderator edit: personal info removed

[Cook1101]

I downloaded an earlier version.  If already disconnected your blue pairing, it won't help.

[vlledford]

I agree...  These Fitbits are not cheap and we should be able to use them as advertised after we purchase them...

[Carol813]

Maybe they don't know that there are more Android phones out there than Apples.

[JamieNite]

I have messaged Fitbit support on Twitter and named and shamed them.

I have been advised to wipe the watch of all data by doing a factory reset.
They all say that my Samsung J4 is not compatible in spite of the fact it
has worked since December 26th.

I dont want to wipe the data, I dont want to buy a new phone.

I just went onto Amazon to see what it says when you try and but a FB
Charge 4. No comments about phone compatibility and says works on Android,
this is a con.

[Sdub45]

Same thing too, not syncing Versa 2. 

[Djscott77]

I'm thinking of taking my versa 2 back and getting a new one, wonder if that would work!  Now my watch doesnt even show up! 

[Towerprep14]

When is the Fitbit app on android will be done