Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

---

Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

---

Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

---

Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[RowdyNason]

This is not fixing issues at all.  Its not just Android.  Now my Bluetooth wont pair. 

[Alyx81]

I have done ALL that MULTIPLE times & my Charge 4 still will not sync. I've only had this thing a month.

[Sheilby]

I tried the same thing, although did not do a factory reset yet. Can not
link my phone and watch now. "Support" claims my phone is not supported,
but it worked fine until the firmware update. They refuse to take
responsibility. Now I have a useless watch that doesn't even keep the
proper time.

[Sheilby]

Considering their support personnel are still claiming our phones are the
problem I doubt they have a timeline.

[IonianMode1961]

My fitbit stopped syncing last week. I tried everything. It finally worked this morning and then it stopped.

[Sheilby]

Amen

[Sheilby]

Unfortunately I had already unpaired the phone and uninstalled and
reinstalled the app and even that didn't work. My account no longer has the
watch associated with it and I have no way of linking them since the
firmware update. Can't even do it using the windows 10 app.

[bigjoe1952]

You working 24-7 on this problem if not you need to be

[Fixitplease512]

Just roll back the Android update. Your QC did not work.

[smince]

I got my wife's Charge 4 to sync this morning and it has stayed sync'd all day. In the App Permissions I untoggled everything except

Contacts

SMS

Phone

Location

It connected about 830am and is still running fine as of 520pm CST

[Sheilby]

Um, it's still Thursday.

[Djscott77]

Same with me!

[Sheilby]

I had already cleared the cache. No help here. Since I uninstalled the app
and then reinstalled it, I can't just rollback. Would need to download
from an outside source.

[amyleigh264]

this is crazy it's been over a week. surely after all this time your support staff knows what is happening. never mentioned anything when I said I had a problem. even though I said I had gone through all the tech advice also uninstalled and reinstalled the app etc etc. and still nothing. very disappointed 

[quinks56]

I posted in another thread, but cc here to make sure the dev team knows...

I have a Versa "original" not the Versa 2 but maybe this info will help. My Versa stopped syncing about the same time as the last Versa update. I also have the new Android App v3.37. I'm thinking the issue may actually be in the smartwatch. I shut off my phone and turned on Bluetooth on my Windows 10 machine. The Windows UWP app is no longer able to sync with the Versa. I have tried all the "quick" fixes like restarting the Versa, etc. Then I took the drastic measure of resetting my Versa to factory and removing it from the account. I did a "set up device" on the Android app. All was well until it did the update to the Versa. At that point the app stayed in "installing" mode for a couple of hours and neither app (Android or Windows 10) is able to connect to the Versa. Hope this can help the dev team debug the issue.

[Sheilby]

Both of mine are plugged in and fully charged and won't connect.

[Cahwyguy]

@Sheilby  Make sure bluetooth is on and working on your WIndows 10 device. Do a reboot of the watch. Then try adding the watch as a new watch on Windows 10. That's what I did. The phone still won't synch directly with the watch, but will get the data from my account via Windows 10. It does seem to have missed my sleep information, and I had to re-setup some stuff, like step reminders during the day. Note that I was synching to an Inspire HR.

[Jenny122]

Hi,

Do you know how much longer this is likely to take? 

Jenny 

[smince]

Yes, but ti wouldn't stay sync'd longer than a few minutes before this

[Redneck316]

Haven't been able.to synch in awhile. Tried everything, even reset the sport sportwatch to factory settings, re-downloaded the app,.but now I.can't configure it. Stack with a useless strap.with a pretty.screen.

Will start returning procedure tomorrow