Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[ladybug379]

I have no idea.

[CMcDona]

Agree, same issues here, last straw with fitbit’s crap app and awful customer service. I’ve heard lots of people are happy w Apple devices.

[Lhall4096]

Of course it would go down right after my 30 days, i want my money back. I cant take it back to Target as it has been over 30 days. I am on disability and I cant afford for something not to work for my health. 

[donnatopia58]

I am ready to return mine. The worst customer service EVER!!!

[P94]

Charge 4 wont sync when i was it to

[Southern_Belle]

@CahwyguyThanks! That worked for me.

[Khickssix]

What worked?

[FitTXDC]

Can't synch with my Mac laptop.

[Mandbro]

The person at the support team told me to remove the tracker from the app and re-add it.  I did every troubleshooting step you mention and it still doesn't work.  The post at the top implies a software problem.  

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Talking to customer support would NOT have helped.  I talked to them 2x, did everything they told me and was finally told they would forward my issue on.  I don't know to who.

[Cahwyguy]

@Khickssix I had suggested that, as a work around, install the Windows 10 version of the Fitbit app, and add your device there. At least you'll be able to sync the information until they get this problem fixed, and then you can reconnect it to your phone. Better then a poke in the eye with a sharp stick, and at least you get your data into the cloud. Just search "fitbit windows 10".

[Mandbro]

It isn't the phone.  I had to buy a new phone when I bought my Charge 4 so it would be compatible.  And talking to Customer Service will not help.  It is apparently a software problem caused by the app update.  Fire the programer.  After he or she or they apologizes.

[Mandbro]

Don't get a new phone.  That isn't the problem.

[Mdevine]

Mine was working great until 8am today (1/28/21).  Now i can't get it to pair or sync with my android. 

[Derkte]

Force stop worked. Worth a try all.

[Pegra]

Should be in your phone settings.  On my Samsung J7, in SETTINGS I go to APPS, scroll down to FITBIT, and in that, down at the very bottom, is the notation ANDROID 3.37.  I have to resist punching the screen out at that point because this delay in getting things done and the lack of communication from Fitbit to the community is appalling.  

[Enrewen]

Right? they're sending me warranty information but the problem is apparently the same problem everyone else is having but I only found out after I closed the chat & it was at the top. 

[Danao1971]

Still not working. So frustrated

[MLMom]

After reading all of these comments I am worried this response is just to make us be quiet.

Please make this right with your customers. Please do the right thing. We were all happy with a great product just the way it was. Why would you want to mess with something that was working well.

[Naomi62]

What's taking so long?

It would be nice if you could let us know what is happening.

I'm sure I'm not the only one running out of patience.

[dougffriedman]

This is my third and last response to this Fitbit issue.  I've done two posts (along with many other Fitbit users) on this bog regarding the heart rate being totally ineffective.  Yesterday morning my wife's and my Versa 2 totally stopped syncing. Again, reboot, reset, and on and on....   No change it simply would not sync after a year of syncing fine.   Before today I thought this lastest firmware update was the worst I've seen on our versa 2's.  This no sync capability for now two full days is the worst.   Ive had over 40 years in the computer field and haven't seen as significant a shutdown of a device effecting such a large user population.  My wife and I have finally given up on this 95% marketing and 5% quality control and support organization called Google-Fitbit.  Interesting that I've also tried Google Fi (cellular service) and had just about the same level of results.  Within a year I cancelled.  Funny (I have to laugh at this point of dissatisfaction) that I passed a big Fitbit display at a store I went to this evening.  My thought was "hell will freeze over" before I will ever buy (or recommend) a Fitbit again.  Good luck to the rest of you.  I wish you the best in getting your Fitbit's working again.