Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[mini35]

Be sure when going to Google Play Store you specifically search for the correct update being  Fitbit 3.37.1

After the successful corrected Fitbit 3.37.1 update my Versa2 and Samsung performed a successful sync.  

Thank you Moderator KateFitbit

[kndcy01]

Still not working on my Galaxy A6+.

Any got any advice? The app is finding my Charge 4 but then saying it can't connect. Anyone got any tips?

[kennyr99]

Tried sync again and the charge 4 successfully sync'd with my motog 6.

[ROC123456789]

Thank you for the update. What shall we do if it does not work after the update? My FitBit Versa 2 is in warranty, like so many others. My phone works fine with my other devices, my fitbit is compatible with my phone. I have done all the steps and still no luck. It appears this is still a issue for many. We are all trying to be patient and understanding, we only ask that FitBit stands behind their product and keeps us updated.

[tmelissa1919]

Hi Kate, I have a G6, so does that mean I can't het the new updates & my Fitbit wont sync? It was last synced Tuesday. 

Thanks,

Melissa 

[Gimmihte]

My fitbit Charge 4 still won't pair to my phone. I just did the recent update from this message. Ugh!
Evie

Sent from Yahoo Mail on Android

[Snowman2k]

So basically since Sept 2020 and who knows for how much longer all Fitbit updates do is "We fixed some bugs and made stability improvements."

So no customer suggestions just trying to get the product to work, this is fantastic news.......................not!

https://help.fitbit.com/articles/en_US/Help_article/2025.htm

[Antonypo]

I now have succeeded finally after the versa 3 stopped syncing even with
the new 3.37.1 update.
I couldn't find how to delete it from the device list, so I tried to add
one WITHOUT puting it on the charger.
This failed but did remove the versa 3 from the list !
I then put the versa 3 on the charger and added a new device and it worked
!!!!!
Even found the WiFi and syncs beautifully.

[SunsetRunner]

I have updated to 3.37.1 and still cannot sync my Sense with my Android 9.0 phone.

[KelseyBrunts]

The update allowed me sync my charge 4  once and only once. Now I can't sync again despite uninstalling and reinstalling the app, turning everything off and back on ect. After lying repeatedly to customers telling us this problem was on our end looks like this update was another lie from Fitbit.

[Srsmith47]

I was able to reconnect by restarting Bluetooth on the phone and in the app. Looks different but seems to be working now.

[SunsetRunner]

@Antonypo This is finally what worked for me. I went in to "replace" the Sense as if I was buying a new device. After going through the entire set up it did pair and sync.  I will monitor for a while before knowing if this is stable.  Thank you for sharing.

[Chikarita]

Hi Kate

I have followed all the advice including removing device n reinstalling it on fitbit and it will not pair i have tried everything including the update uninstalling fitbit and reinstalling restarting phone and my charge 3 and still no connection.  What do I do now?

Thanks in advance 

Cassie-Lee 

[Rhéal]

this new version did not fix either of the sync or pairing issues on my new Charge 4,  another fix is required 

[ChristopherB]

Updating the firmware worked and it's back to normal. My phone also somehow paired back to the Ionic even though I never did anything in the settings. I just checked it after the update, and everything is back to normal.

[AEBH]

There is not an update available for iPhone users?  There is nothing in the App Store and my Fitbit (currently has 3.36) had not worked correctly since I ran the update to 3.36.  Syncing issues and no longer getting accurate heart rate.  Will apple users be getting this update to 3.37? 

[SunsetRunner]

Thanks very much! This worked great for Charge 4.  In fact, it's working better than befor . I'm not missing texts now!

[gal72]

I still get app version 3.37.  No idea where to get 3.371.  Sure would like my Charge 4 to work, so please tell me how to get the update.

[mjflory]

I have a Sense running software version 44.128.4.17 and I've just upgraded my Nexus 6 phone (running Android 8.1.0 / LineageOS 15.1-20200219-NIGHTLY-shamu) to Fitbit app version 3.37.1 from version 3.26.1 (which I'd installed to fix the problems with version 3.37). I'm in New York and when I checked the Play Store it said a Fitbit update was available. I didn't reboot the phone or the watch, I just updated the app and so far it's syncing with no problems. I'm happy to have the Health Metrics back, too. As it seems the previous problems might have involved cache corruption, I'm waiting to see if the good performance persists.

[UnhappyAmy]

Still not syncing. I have a versa lite and Samsung Galaxy j5 pro.

ive tried everything that’s been suggested and just keep getting ‘Bluetooth pairing is taking longer than usual etc’

Fitbit won’t show on my bluetooth list at all.

I am able to sync it to my iPad with no issues, but I’m not carrying an iPad around with me.

this is extremely frustrating.