01-27-2021 11:20 - edited 02-01-2021 08:56
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01-27-2021 11:20 - edited 02-01-2021 08:56
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Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.
Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue.
Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience.
Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates.
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Answered! Go to the Best Answer.
01-30-2021 05:27
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01-30-2021 05:27
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Hi there, I am still having the same problems- unable to synchronise my Fitbit to my phone. Don't think your fix is correct. Any other suggestions?
01-30-2021 05:48
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01-30-2021 05:48
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I hope they are still working on this issue. It has not been fixed. I am very disappointed !
01-30-2021 06:18
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01-30-2021 06:18
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Sent from my iPhone

01-30-2021 06:25
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01-30-2021 06:25
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Thank you that has sorted out the problem and its logged all the info from the days missed with the synching. Great 🙂
01-30-2021 06:26
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01-30-2021 06:26
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the ap !!!!

01-30-2021 06:34
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01-30-2021 06:34
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is yet another update by the technical department
01-30-2021 06:34
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01-30-2021 06:34
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another one and want to make sure I use the correct update when I try
again. I uninstalled the app from my phone but can't get it out of my
laptop. Do I need to do that first?

01-30-2021 06:44
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01-30-2021 06:44
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Should give you version number.
I would delete it yes off laptop
01-30-2021 06:50
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01-30-2021 06:50
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I downloaded the update yesterday and my Versa 2 was synching for about 12 hours. Then last night at about 10:30 it stopped synching again. Will not synch this morning either. Very frustrating!

01-30-2021 06:50
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01-30-2021 06:50
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I downloaded and installed newer version 3.37.1 but still my Motorola G6 Android is not pairing with Fitbit. Just soinning before giving up. Please help. Thanks.
01-30-2021 06:54
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01-30-2021 06:54
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I have just downloaded latest update hopefully mine lasts longer than 12 hours 😞
01-30-2021 07:01
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01-30-2021 07:01
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Not sure what happened. Suddenly it connected, after I revoked all access except my phone. And turned off blue tooth and restarted. Let me see whether it last 12 hours.

01-30-2021 07:06
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01-30-2021 07:06
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It won't. Mine has not updated since 5.40 this morning

01-30-2021 07:12
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01-30-2021 07:12
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It didn't work, i installed that new update and still nothing. My device has synced only 2 times this week, last time at wednesday. And it is funny that you are working with this problem but when i asked help for sync problems with your support, they only said that i have wrong phone and should get a new one. My phone worked with my fitbit for a year and now it doesn't.

01-30-2021 07:15
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01-30-2021 07:15
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Did you restart your phone after the update ?
01-30-2021 07:18
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01-30-2021 07:18
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i did, and i rebooted my fitbit. Still it doesn't work.. 😕

01-30-2021 07:20
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01-30-2021 07:20
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verify that I was updated as of yesterday, Jan 29, 2021.
My best advice is to post directly into Fitbit Forum. I did that and got
results for my Charge 4 within 14hrs!
Good luck!
Sagreenptl

01-30-2021 07:23
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01-30-2021 07:23
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01-30-2021 07:25
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01-30-2021 07:25
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No I did not restart after the update. Although, i did restart my phone once today as part of trying to resolve the problem.
I uninstalled the old version and then reinstalled the new version.
01-30-2021 07:29
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01-30-2021 07:29
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Fitbit app 3.37.1 is still not available in the Google play app store for me. Is there a reason it isn't showing the new release? Can I somehow update the google play store so it has it?

