Syncing issues since 2.64 Android app update

[KateFitbit]

Fitbit Update: 1/29

Hey, everyone! I wanted to announce that Android app version: 2.65.1 has been fully released. If you haven't already, please update the app! This should help with syncing and also contains some improvements for those of you on Android 8.0 (Oreo). 

If you are on Android 8.0 (Oreo), please check out this help article with more information about the Notifications you are receiving from the app. Please let me know if this changes anything for you all. Our team is always at work to improve the Fitbit experience on Android. Thanks for your cooperation! 

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Fitbit Update: 1/22

Hi, Android users! Thanks so much for your patience while our team continues to investigate. 

If you continue to have difficulty syncing, please use an alternate device if available. I will provide any future updates here, so please stay tuned. 

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Fitbit Update: 1/19

Hi Android Users - Our team is aware that some Android users on Android 8.0 Oreo may be experiencing syncing issues since the Fitbit app 2.64 update.

Our Android Team is actively working on a fix and hope to have it resolved shortly. In the meantime, I recommend syncing to an alternative supported device or computer if possible. Thanks very much for your patience as our team works to resolve this as quickly as possible. More updates to come!

[DFB-WC-14-Champ]

Using the other synch method, Windows10 App isn't synching for me either along with the Android. Just got Iconic and it is the most hard to synch. My Surge and Charge sometimes synch to the Windows 10 App.

[TammyKinPA]

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@TammyKinPA wrote:

BLACKFALLS, you are a lifesaver! Kinda wish I could kiss you right now!  :x

BTW, version 2.63 and 2.65 are both available on apkmirror.  I took the chance and installed 2.65 (which I can't get yet on the Google Play store) with the backup plan of installing 2.63 and turning off updates if/when 2.65 turns out to be another epic fail.  As of now I have installed 2.65 on both my and my bf's phone and so far so good.  We're back in business.

P.S.  I'm pretty sure bf would be OK with me kissing you right now, too.  He might even want to get in on a little bit of that action himself...

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OK, I need to update this post (unfortunately) regarding version 2.65 installed on 2 LG phones on Wed 1/24.  BF started having failed syncs yesterday (1/25).  I had no issues.  Then I did a power off and restart on my phone, and after that the sync consistently failed again.  It was not saying that it couldn't find the tracker, it was just showing the red circle with the exclamation point in it.  With a lot of patience and effort it would eventually sync, but it could take hours of failures before one success.  It looks like whatever communication issue is occurring does not appear immediately upon installation but after the phone has been powered off.  (This is the same thing we saw when our apps updated to 2.64 last week.  Fine at first, and then failure after a phone reboot.)

I started seeing that dreaded red exclamation mark a while ago (well before the update to version 2.64).  It was intermittent, but frequent enough to be annoying.  That being the case I have opted not to revert to version 2.63, but to go back to 2.60.1 instead.  Since installing 2.60.1 (and after doing a reboot on the phone to be sure) I am able to sync successfully.

[FilipeOS]

V2.65.1 Still have sync issues. I tried to clean cache etc but not working...

Edit: v2.63 don't work too like I predicted.

Alta HR v26.26.63.2

App still don't connect to fitbit

[GAHHHH]

FAFU.....Best club name / acronym ever!! Bravo  LilBiddy

[Lilbiddy]

Perhaps we should organise club events such as non synchronised swimming for members with waterproof trackers. Or how about a ride out and first person to find their way home with a non functioning GPS route wins. Guess the heart rate without applying pressure to pulse points. At least, so far, I am still in the right time zone but then I have never kept office hours perhaps I have already taken that step to the right.

[judita1]

If anyone needs further proof that is the app, not your device, I reclaimed an older tablet from my great grandson and the old app (2.61)was more than happy to sync with my flex2.  Then I synced my phone and new tablet with old tablet and am now all up to date.  If course I would have to do that every time.  Anybody have any good ideas for using a rather ugly $100 bracelet?

[Crazy2]

I used an alternate device. It worked for a couple of days, snd now tracker not found again. Getting really annoyed. There are other trackers i could have chosen.

[Lilbiddy]

Are all members of FAFU assembled ?

Ready?

All together now... One of us, one of us..etc.

I've gone through irate, furious etc. and come out the other side but I'm not sure where that is.

[FINE01]

I contacted support and after going through all the troubleshooting suggestions to get my blaze to sync they've arranged to send me a replacement tracker. I will say the communication back and forth was quick and within a few hours of my initial contact my replacement was arranged. Now I just hope it works

[judita1]

I know there is nothing wrong with my tracker. It syncs perfectly with my
old tablet that I still has the old app. But not with my phone or my new
tablet. I hope the new tracker solves your problem, but I wouldn't hold my
breath.

[judita1]

What is really frustrating is that they continue to tell people to try all
these crazy thing or buy new equipment instead of admitting they goofed and
fixing the problem. But I was in Best Buy today and lots of people were
looking to buy a new brand of tracker so maybe that will get their
attention.

[Whatdidudo]

I wouldn't hold my breath either. Hopefully they took this. I really love
the idea of the Fitbit but they have to fix the issue. Because if you get
another phone they could do the same thing again in a couple of months.

[judita1]

A new phone will not fix this syncing issue. It will only get fixed when
they own up to their mistake and fix it.we all make mistakes.

[Pgh_Christi]

My app is working again after downloading the system update on my phone and uninstalling then reinstalling the app. Lets hope it continues to work.

[Rose413]

Idk when this update happened but my phone gives me lost tracker just about everyday for months at least 7. I'm So freaking fed up! 

[PaulGouws]

I have rolled back to 2.63 and am reliably syncing again. 

[MatiasQ]

@PaulGouws
Can I ask if you had to re-connect to the fitbit tracker again, or if the
app automatically detected that you had previously connected to it?
Thank you for the help!

Btw, I find it quite funny that the users are much more involved in helping
out than the actual Fitbit staff is. Since the Fitbit staff are paid a
salary (which in turn comes from us paying a lot of money for the tracker!)
I find this to be nothing but a scandal.

Moderator Edit: Personal Info Removed

[PaulGouws]

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wrote:
@PaulGouws
Can I ask if you had to re-connect to the fitbit tracker again, or if the
app automatically detected that you had previously connected to it?
Thank you for the help!

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No, I just had to re-start my phone after the 2.63 install and it sorted it for me.

Hope that helps! 

[Littlehairydog]

Hi.

Can't remember to be honest if it auto connected, but I think it did.
Its no big thing to do the pair again though, going back to 2.63 is easy once you find the apk on the net.

Yes, it is funny that the unpaid self helpers seem be more switched on than the fitbit helpdesk.

Regards LHD

[Kaashle]

I can not pair my fitbit alta HR with my phone, extremely frustrating to spend so much money on something i can not use!!!