Syncing issues since 2.64 Android app update

[KateFitbit]

Fitbit Update: 1/29

Hey, everyone! I wanted to announce that Android app version: 2.65.1 has been fully released. If you haven't already, please update the app! This should help with syncing and also contains some improvements for those of you on Android 8.0 (Oreo). 

If you are on Android 8.0 (Oreo), please check out this help article with more information about the Notifications you are receiving from the app. Please let me know if this changes anything for you all. Our team is always at work to improve the Fitbit experience on Android. Thanks for your cooperation! 

---

Fitbit Update: 1/22

Hi, Android users! Thanks so much for your patience while our team continues to investigate. 

If you continue to have difficulty syncing, please use an alternate device if available. I will provide any future updates here, so please stay tuned. 

---

Fitbit Update: 1/19

Hi Android Users - Our team is aware that some Android users on Android 8.0 Oreo may be experiencing syncing issues since the Fitbit app 2.64 update.

Our Android Team is actively working on a fix and hope to have it resolved shortly. In the meantime, I recommend syncing to an alternative supported device or computer if possible. Thanks very much for your patience as our team works to resolve this as quickly as possible. More updates to come!

[Susaneleanor]

Mine stopped synching in 11/1/18. It's very annoying. I've tried everything to no avail. When will this be fixed? Had mine since November and will return for a refund if not fixed soon. 

[SarahD14]

Thanks to the many customers on here who recommended reverting back to the previous version of the app - and shared where to find it. I have done this and no longer have a problem syncing my Alta HR. I've also turned off auto updates!

[Rose413]

How do I do that?

Get Outlook for Android

[Rose413]

I personally have to turn off bluetooth and close the app. Even then it doesn't always work. It didn't last night. I haven't checked yet this morning.

Get Outlook for Android

[Deb3637]

I've done the same but how do I turn off the auto updates!  

Fingers crossed.  The app worked great with the 2.63 version and if I can keep it from updating until Fitbit "fixes" the problem, I'd be happy.  Geesh!  Not impressed with all of the hassles Fitbit!  Should have gone Garmin!

[Kaashle]

Where do i find the old version of the app?

Get Outlook for Android

[SarahD14]

To turn off auto updates open play store, tap the three lines top left of screen (next to search bar), scroll down and tap settings. It's in there.

Sent from my Sony Xperia™ smartphone

[Kaashle]

I only just downloaded the app yesterday cause i only just got my fitbit. How do i get the old version of the app?
Thank you

Get Outlook for Android

[SarahD14]

Someone posted a link to the old version of the app on here a few days ago and I used that. But I've just scrolled through all the messages and it appears not to be there anymore. I 'll try and find out more. 

[SarahD14]

https://www.google.co.uk/url?sa=t&source=web&rct=j&url=http://www.apkmirror.com/apk/fitbit-inc/fitbi...

Try this?
Sent from my Sony Xperia™ smartphone

[Rose413]

When I attempted to download this it stated it could harm my device

Get Outlook for Android

[SarahD14]

I think it stated that to me too - I took the risk as I thought  it's only the version of the app I had before the dreaded update! I can only say that it's been fine for me. 

[cybergal]

Received an ionic for christmas and it randomly syncs with my phone. many times it is just popping up a message that there seems to be a problem with Bluetooth. Restart bluetooth. i have no issues with bluetooth connectivity with other devices. Samsung S6 with android 7. Seems to sync ok to my ipad at least for a brief time i tried it. I've gone through all the troubleshooting for bluetooth on android, including ensuring it is not trying to sync to mutliple devices at once. I was about to return the ionic when i saw this post...but the post refers to a different version issue....so should i assume that my issue is the same regardless of the android version and will be addressed or return the ionic....

[Whatdidudo]

I tried the ak mirror but my phone says downloading and then it says. App
not installed

[SarahD14]

I'm sorry, I don't know why you're getting that message. 

[Scot74]

I have been having the same problem  Tracker is paired with the phone but keeps saying "tracker not found"  Advice from 02 today was follows

1.  Completely power off your phone and leave it off   Don't just restart your phone

2. Reset your tracker

3. Power you phone back up

4.Bring the Fitbit app back up and try syncing

I have just followed this procedure and it has synced (hoping it continues)  

Hope this helps

[Mamoose]

How do I reset my tracker when my phone is off

[Scot74]

If you have a charge 2 plug the charging cable into the USB port on your computer or any UL- certified USB wall charger.

Clip the other end of the charging cable to the port on the back of the tracker.  The pins on the charging cable must lock securely with the port.

Make sure the button on your tracker is aligned with the button opening on the charging cable.  You'll know the connection is secure when the tracker vibrates and you see battery icon on your tracker's display.  Your charge 2 will begin charging

  Press and hold the button on your tracker for 4 seconds  When you see the Fitbit logo and the tracker vibrates this means the tracker has restarted. 

Unplug your tracker from the charging cable. Power your phone back up   Bring the Fitbit all back up and try syncing.    

I was getting the "tracker not found" on my phone and I did this tonight on advice from an 02 Guru and it seems to have worked.   I just hope it continues.     Hope this helps

[Rose413]

I even deleted the app and unlinked it from my bluetooth. That still didn't resolve it for good.

Get Outlook for Android

[Kaashle]

Thank you, but mine wont pair with my phone,it just keeps searching

Get Outlook for Android