Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[SandyMeMe]

I have done all this. There appears to be an issue. Please investigate and fix. Thanks

[Mudgie]

Have done all these steps and still no success trying to log food items in the Fitbit app. Appears to be since I did the Apple IOS app update this morning.

[Helia770]

Food database has stopped working - no access to food database, have restarted phone, uninstalled and reinstalled fitbit app, still not working - can someone advise what to do please

[kris92627]

Same exact issue for me. Apparently users have reported issue since yesterday. 

[RustyG026]

Same issues, search shows blank, barcode scan button has vanished and I can't add custom food. Tried logging out, clearing cache, force stop and restart but it hasn't helped. I know food loggers are very complex apps but surely a company with Googles resources should be able to design one that works? Its not as if they don't monetise all the data they scrape from fitbit users.....

[chpaton]

Related community posts for both Android and iOS apps. At least UK, US, and Australia mentioned, and no amount of troubleshooting/restarting etc. fixes it. Stopped working about 8pm in the UK last night fort me 😞

[DeinGesicht]

Thanks Alex. An acknowledgement by FB would be the least they could do. Still not working here, UK time. 

[ajmcclimont]

I'm the same no food log. Australia. Have followed the steps twice and no luck. Any ideas when this will be fixed??

[federico.tona]

Same issue for me. Waiting for resolution

[Helia770]

Spoken to the help desk, theyre working on it, check in app store
later today to see if there is an update available which should fix it

[sheryl0830]

Tried this and unfortunately it did not work for me😩

[viscalla]

I, also, have lost my food database search. 

[MachineMaiden]

Having same exact issue. I tried the steps but did not work. Also tried it on my tablet where the app was not installed and it still didn't bring up the food log search. I couldn't even add custom ones. Started last night around 6pm EST but I can't remember if earlier at 12:30 EST when I had lunch as I already pre-logged it as it worked in the morning with no problems and even scanned in new things.

[Ohkay91]

@ManuFitbit this does not resolve the issue. I've tried all of these steps and the food search still is not working. 

It seems this is a much wider spread issue than I even initially thought. My thread here is filled with comments of people experiencing the same exact issue and I see at least 2 other separate threads on exactly this.

I appreciate your help but this is extremely frustrating. I've barely had my Fitbit for a month. How does Fitbit actually expect me to pay for the $80 premium subscription when in this short time the food log has stopped working, notifications on the device stopped working, sleep tracking functionality has been poor with the trackers only functioning when it seems like they want to.

Food logging is the ENTIRE reason I purchased this device, to help with weight loss. I'm very disenchanted with my Fitbit experience. 

https://community.fitbit.com/t5/iOS-App/Food-search-stopped-working/td-p/5792950

https://community.fitbit.com/t5/Inspire-3/Food-Database-for-U-S-not-available/td-p/5793008

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Food-database-gone/td-p/5793059 

Perhaps we also shouldn't mark threads as Answered until we've confirmed that the provided steps actually resolves the issue? It has not.

[federico.tona]

No user can solve the issue (maybe server down problem or other technical stuff). Programmers have to fix it

[ramshacklepantr]

Samesies

[Fosta1918]

Like others, I have tried the above listed step multiple times to no avail. 

[Helia770]

Spoke to the Help Desk, they're working on an update to solve problem, look out for an update to the fitbit app in the app store.

[LawnPaul]

The Fitbit Reddit has quite a lot of people also complaining

[Worseltes]

Hello all,

I've been tracking good intake with the Android Fitbit App for about three weeks now.  Everything worked great until yesterday. Suddenly entering anything in the search bar turns up zero results. I can see recent meals listed but nothing shows up as a match. Help? 

I have tried: 

- restarting App/phone

-signing out / back in

- uninstalling app/reinstalling

-clearing cache / app data 

Can't think of what else to try, getting very frustrated.