Won't sync

[Mamabeargetsfit]

My app and tracker had an update yesterday and I haven't been able to sync them since. I have restarted my phone already. It says it's not connecting. Should I delete my tracker and reinstall? I have an Alta and Samsung Galaxy S5

[ErickFitbit]

@jmchin You will not lose data if you restart your tracker with this process. Have you tried logging out of the app and then logging back in? That should force your app to sync with the tracker. Let me know if that works.

[jmchin]

Thanks for the tip. I'll give it a go next time but I've got it to sync but intermittently it has problems and also takes a long time. Am I the only one having issues syncing with the app update? I'm running Android nougat.

[SolangeE]

Hey there, @jmchin! It is nice to see you around. I think the problem you are experiencing is because your phone is not a compatible mobile device. This means it has not been tested to work to the fullest with the Fitbit App. 

Let us know if you have more questions!